Order # in Emails off by 1
Posted: Fri Aug 21, 2015 11:09 am
Hello,
My client has reported that, just a week ago, the order # in the email templates has been off by one. For instance, in the email for one, it says Order # 7669. However, if you go to that order number in the admin area, it's for a different customer and order. But you can see, if you look at the customer name, that in the admin area it's the same as Order #7668.
Why would this just begin being off now? And is there a fix?
Thanks.
My client has reported that, just a week ago, the order # in the email templates has been off by one. For instance, in the email for one, it says Order # 7669. However, if you go to that order number in the admin area, it's for a different customer and order. But you can see, if you look at the customer name, that in the admin area it's the same as Order #7668.
Why would this just begin being off now? And is there a fix?
Thanks.