No one gets password reset emails

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NC Software
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No one gets password reset emails

Post by NC Software » Thu Jul 20, 2017 10:31 am

Continuous issue is customers trying to do a password reset yet they never get the reset email. Anyone seen this or know how to resolve?
Neal Culiner
NC Software, Inc.

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Katie
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Re: No one gets password reset emails

Post by Katie » Fri Jul 21, 2017 12:08 pm

I'm guessing this just stopped working...

Has anything changed?
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NC Software
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Re: No one gets password reset emails

Post by NC Software » Fri Jul 21, 2017 1:05 pm

Nothing has changed and yes, it stopped working about 2 months ago I'm guessing. I'll look into it, just wasn't sure if someone had a direction to look into if this occurred with someone else.
Neal Culiner
NC Software, Inc.

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Katie
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Re: No one gets password reset emails

Post by Katie » Sat Jul 22, 2017 12:10 am

Sorry, I haven't heard of anyone having trouble. Nothing in the forums either...

You might want to check the Error log. If Able is trying to send the email and there is a problem with it during the send process, then an error should be logged.
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

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