No one gets password reset emails
- NC Software
- AbleCommerce Partner
- Posts: 4620
- Joined: Mon Sep 13, 2004 6:06 pm
- Contact:
No one gets password reset emails
Continuous issue is customers trying to do a password reset yet they never get the reset email. Anyone seen this or know how to resolve?
Neal Culiner
NC Software, Inc.
NC Software, Inc.
Re: No one gets password reset emails
I'm guessing this just stopped working...
Has anything changed?
Has anything changed?
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http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support
http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support
- NC Software
- AbleCommerce Partner
- Posts: 4620
- Joined: Mon Sep 13, 2004 6:06 pm
- Contact:
Re: No one gets password reset emails
Nothing has changed and yes, it stopped working about 2 months ago I'm guessing. I'll look into it, just wasn't sure if someone had a direction to look into if this occurred with someone else.
Neal Culiner
NC Software, Inc.
NC Software, Inc.
Re: No one gets password reset emails
Sorry, I haven't heard of anyone having trouble. Nothing in the forums either...
You might want to check the Error log. If Able is trying to send the email and there is a problem with it during the send process, then an error should be logged.
You might want to check the Error log. If Able is trying to send the email and there is a problem with it during the send process, then an error should be logged.
Thank you for choosing AbleCommerce!
http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support
http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support