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No one gets password reset emails
Posted: Thu Jul 20, 2017 10:31 am
by NC Software
Continuous issue is customers trying to do a password reset yet they never get the reset email. Anyone seen this or know how to resolve?
Re: No one gets password reset emails
Posted: Fri Jul 21, 2017 12:08 pm
by Katie
I'm guessing this just stopped working...
Has anything changed?
Re: No one gets password reset emails
Posted: Fri Jul 21, 2017 1:05 pm
by NC Software
Nothing has changed and yes, it stopped working about 2 months ago I'm guessing. I'll look into it, just wasn't sure if someone had a direction to look into if this occurred with someone else.
Re: No one gets password reset emails
Posted: Sat Jul 22, 2017 12:10 am
by Katie
Sorry, I haven't heard of anyone having trouble. Nothing in the forums either...
You might want to check the Error log. If Able is trying to send the email and there is a problem with it during the send process, then an error should be logged.