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Could not create SSL/TLS secure channel
Posted: Wed Mar 18, 2020 7:02 pm
by vadim
Our website is having a problem with orders.
They are not going through.
Customers are seeing this error:
"There was a problem processing your payment: The request was aborted: Could not create SSL/TLS secure channel."
All payments are going through PayPal.
We had this issue 9 days ago.
I spoke with PayPAl support. They didn't change anything and all of a sudden it started to work.
But today this error popped up again. Nothing was changed on our side since last error.
People from Able don't answer my calls.
I have no idea where to seek for help!!!
Which side gives me that error? Mine (website) or PayPal side?
Please advice!
Thanks
Re: Could not create SSL/TLS secure channel
Posted: Thu Mar 19, 2020 1:06 am
by Naveed
Hi Vadim,
9 days is a lot of time. I am sorry for that if its an issue from our end.
Please tell me more about your website:
1. Version and build number.
2. Error details, and error log information.
Thanks,
Naveed Ashraf
Re: Could not create SSL/TLS secure channel
Posted: Thu Mar 19, 2020 1:10 am
by Naveed
Hi,
I have checked forums and figured that you had similar issues with PayPal in past (2015)
viewtopic.php?f=42&t=18540&p=81260#p81260
Please make sure its not the same problem with the SSL certificate or the root certificate(s) installed on the server.
Thanks,
Naveed Ashraf
Re: Could not create SSL/TLS secure channel
Posted: Thu Mar 19, 2020 2:38 pm
by vadim
Hi Naveed,
Domain :abc-machine-embroidery.com
In 2015 the problem was fixed by upgrading server OS.
My Able version:
AbleCommerce for ASP.NET
VERSION: 7.0.92.9476
Release Label: GoldR12SR2
Error log:
Provider threw exception in DoAuthorize.
Exception: The request was aborted: Could not create SSL/TLS secure channel.Stack Trace: at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at CommerceBuilder.Payments.Providers.PayFlowPro.PaymentProvider.SendRequestToGateway(String requestData) at CommerceBuilder.Payments.Providers.PayFlowPro.PaymentProvider.DoAuthorize(AuthorizeTransactionRequest authorizeRequest) at CommerceBuilder.Services.PaymentService.
Re: Could not create SSL/TLS secure channel
Posted: Fri Mar 20, 2020 5:54 am
by Naveed
Hi,
It still seems a problem related to server OS and .net version installed on your system.
Here is some related information:
https://kevinchalet.com/2019/04/11/forc ... piling-it/
https://blogs.perficient.com/2016/04/28 ... t-support/
It seems that .net 4.6 need to be installed on the server, and also need to update Website/web.config file to use the updated .net runtime.
I am going to try it on local system and will get back to you with detailed instructions.
meanwhile please look into your Website/web.config file for something like:
<httpRuntime maxRequestLength="4096" requestValidationMode="2.0" targetFramework="4.6"/>
and let me know what is the value of "targetFramework"?
Thanks,
Re: Could not create SSL/TLS secure channel
Posted: Fri Mar 20, 2020 1:33 pm
by vadim
Hi,
I updated the line you've mentioned to "targetFramework="4.8" and repaired Framewok 4.8 on the server.
Looks like it started to work. Few orders went through
Thanks
I'll continue to watch this issue.
Re: Could not create SSL/TLS secure channel
Posted: Sat Mar 21, 2020 5:56 am
by Naveed
Hi,
That's great if it started to work.
Thanks for letting us know.
Thanks,
Naveed Ashraf