AbleCommerce Shopping Cart Software

Our website is having a problem with orders.
They are not going through.
Customers are seeing this error:

"There was a problem processing your payment: The request was aborted: Could not create SSL/TLS secure channel."

All payments are going through PayPal.
We had this issue 9 days ago.
I spoke with PayPAl support. They didn't change anything and all of a sudden it started to work.
But today this error popped up again. Nothing was changed on our side since last error.
People from Able don't answer my calls.
I have no idea where to seek for help!!!
Which side gives me that error? Mine (website) or PayPal side?

Please advice!

Thanks

Hi Vadim,

9 days is a lot of time. I am sorry for that if its an issue from our end.

Please tell me more about your website:

1. Version and build number.
2. Error details, and error log information.


Thanks,
Naveed Ashraf

Hi,

I have checked forums and figured that you had similar issues with PayPal in past (2015)

viewtopic.php?f=42&t=18540&p=81260#p81260

Please make sure its not the same problem with the SSL certificate or the root certificate(s) installed on the server.

Thanks,
Naveed Ashraf

Hi Naveed,

Domain :abc-machine-embroidery.com

In 2015 the problem was fixed by upgrading server OS.

My Able version:

AbleCommerce for ASP.NET
VERSION: 7.0.92.9476
Release Label: GoldR12SR2


Error log:

Provider threw exception in DoAuthorize.
Exception: The request was aborted: Could not create SSL/TLS secure channel.Stack Trace: at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at CommerceBuilder.Payments.Providers.PayFlowPro.PaymentProvider.SendRequestToGateway(String requestData) at CommerceBuilder.Payments.Providers.PayFlowPro.PaymentProvider.DoAuthorize(AuthorizeTransactionRequest authorizeRequest) at CommerceBuilder.Services.PaymentService.

Hi,

It still seems a problem related to server OS and .net version installed on your system.


Here is some related information:
https://kevinchalet.com/2019/04/11/forc ... piling-it/
https://blogs.perficient.com/2016/04/28 ... t-support/

It seems that .net 4.6 need to be installed on the server, and also need to update Website/web.config file to use the updated .net runtime.

I am going to try it on local system and will get back to you with detailed instructions.

meanwhile please look into your Website/web.config file for something like:

<httpRuntime maxRequestLength="4096" requestValidationMode="2.0" targetFramework="4.6"/>

and let me know what is the value of "targetFramework"?

Thanks,

Hi,

I updated the line you've mentioned to "targetFramework="4.8" and repaired Framewok 4.8 on the server.

Looks like it started to work. Few orders went through

Thanks

I'll continue to watch this issue.

Hi,

That's great if it started to work.

Thanks for letting us know.

Thanks,
Naveed Ashraf