AbleCommerce Shopping Cart Software

If an admin user adds a note to an order that same admin user had placed (i.e. processing his/her own test order), the email template trigger fires the customer version and not the merchant version of the "...note added to order" message.

If the note is added via the admin console, it should fire the merchant note trigger regardless of the user that placed the order.

SolunarServices wrote:If an admin user adds a note to an order that same admin user had placed (i.e. processing his/her own test order), the email template trigger fires the customer version and not the merchant version of the "...note added to order" message.

If the note is added via the admin console, it should fire the merchant note trigger regardless of the user that placed the order.

Yeah, we discovered the same issue. The problem is the API doesn't know what "page" made the request, so it uses a comparison against the order. Since the person making the note placed the order, it calculates they are the "customer".

I will log it, perhaps it can be corrected somehow.

Logan Rhodehamel wrote:...perhaps it can be corrected somehow.

No problem, much bigger fish to fry.

Is it possible to shut off email notifications on admin side due to addition of an order note? We will get WAY too many, and will be pretty annoying.
Thanks for the help.

Scott

heinscott wrote:Is it possible to shut off email notifications on admin side due to addition of an order note? We will get WAY too many, and will be pretty annoying.
Thanks for the help.

Scott

I need this. Honestly I didn't even think of this ... we aren't live, but we probably put in 1000+ notes a day.

Go to that email template and uncheck the triggers.

Thanks, Judy. That did the trick!

Scott