Shipping ZipCode Errors - ZipCode not found
Posted: Mon Jan 21, 2008 1:09 pm
Hi,
We used to be set up for shipping as the default for the entire World, but last week we set up 2 zones Alaska Hawaii and the Continental USA and thats it for now. We eliminated the World.
We did this last week and have had 2 calls from customers in continental USA saying "Wrong Zip Code. " THis did not happen before. Apparantly, the customer cannot proceed with the order.
Is there a table look up for zip codes that maybe is NOT complete. Shouldn't it just look for 5 or 9 numbers and accept ALL? This creates a difficulty if it works this way,,, may need to go back to world wide shipping.
Please advise if it has to do a look up and match. Zip codes do change. If they change how do we keep up with them?
Thanks, Don
We used to be set up for shipping as the default for the entire World, but last week we set up 2 zones Alaska Hawaii and the Continental USA and thats it for now. We eliminated the World.
We did this last week and have had 2 calls from customers in continental USA saying "Wrong Zip Code. " THis did not happen before. Apparantly, the customer cannot proceed with the order.
Is there a table look up for zip codes that maybe is NOT complete. Shouldn't it just look for 5 or 9 numbers and accept ALL? This creates a difficulty if it works this way,,, may need to go back to world wide shipping.
Please advise if it has to do a look up and match. Zip codes do change. If they change how do we keep up with them?
Thanks, Don