AbleCommerce Shopping Cart Software

Hello everyone,

First time poster here. We are currently looking at AbleCommerce as a replacement for our current eStore.

I see 7.0 has a nice array of email options. Does AC store the contents of the email after it has been sent? What if a 'standard' email form has been altered by the sales staff/order admin? There are times our sales staff must contact a customer for additional information. It would be great if we could tie that correspondance to their order.


Thanks,
Eric.
Warmoth Guitar Products, Inc.
http://www.warmoth.com

Eric,

Does AC store the contents of the email after it has been sent?

No not that I've found. What AC does do is allow you to create a note. When you create a note on an order you have the option of having this note emailed to the customer or it can remain a private note. All notes are stored under History and Notes on the Order Admin section.

WylieE wrote:It would be great if we could tie that correspondance to their order.

You are not the first to ask. I envision that on the form where you are sending the message, we could have a checkbox to save the message to order history. Then you would find it in the "history and notes" area. This was registered as bug 5974 some time ago, I have reclassified it so we can take up the issue for our next release.

Logan Rhodehamel wrote:

WylieE wrote:It would be great if we could tie that correspondance to their order.

You are not the first to ask. I envision that on the form where you are sending the message, we could have a checkbox to save the message to order history. Then you would find it in the "history and notes" area. This was registered as bug 5974 some time ago, I have reclassified it so we can take up the issue for our next release.

Awesome. Thanks Logan.