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Are there any client issue / resolution tracking systems?
Posted: Thu Apr 24, 2008 2:44 pm
by shp.jc2
That integrate with Able?
Does GumTree have those features? Or is there another tool that helps with customer support and issue tracking?
Thanks
Scott
Re: Are there any client issue / resolution tracking systems?
Posted: Thu Apr 24, 2008 4:05 pm
by jmestep
I think the only thing in AC7 now is the order notes.
I corresponded with Gumtree a few weeks ago about something else, and they said they were working on an implementation for Able 7.
Re: Are there any client issue / resolution tracking systems?
Posted: Thu Apr 24, 2008 5:27 pm
by nickc
FogBugz (
http://www.fogcreek.com)
We use this product to track both customer service (our support emails and fax#'s feed directly into it) and dev features/bugs for a dozen or so web properties.