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Dashboard Views
Posted: Mon Apr 28, 2008 7:13 pm
by nickc
Products in my store were intiallly categorized in a single "type" category. Once all products were built, a second pass connected each product to one or more "filter" categories. All products are connected to the "All Items" filter category.
For some unknown reason, the page views of one (always the same) product always matches exactly with the page views of the "All Items" category in the Merchant Dashboard "popular" webparts. Any speculation on the cause of this behavior appreciated.
-Nick
Re: Dashboard Views
Posted: Wed Apr 30, 2008 7:05 am
by AbleMods
Clear your page views data. What you're seeing is all the initial hits from when the products were loaded a specific way. Since then, you've changed their location but not enough page view data has accumulated to exceed the orginal statistics.
Go into Configure, Page Tracking and click the "Clear" button in the Current Log window on the right side of the page. Then hit some product pages, go back into Dashboard and hit the "Refresh" link beneath the window section for Page Views.
Re: Dashboard Views
Posted: Wed Apr 30, 2008 11:32 am
by nickc
Thanks Joe.
Actually, dug a little deeper and found that both the "Popular" web parts on the dashboard are at fault.
The views query for each needs to filter by CatalogNodeTypeId and does not.
Is this fixed in RC3?
-Nick
Re: Dashboard Views
Posted: Wed Apr 30, 2008 12:11 pm
by AbleMods
nickc wrote:Is this fixed in RC3?
Why on earth are you still on RC2?? There's literally hundreds of fixes and changes in RC3. If there were just a few minor changes from RC2 to RC3, I'd be right behind you saying keep what you've got and patch in a fix to the problem. But RC3 is a huge leap from RC2 so far as issues and bugs go. The primary purpose of RC3 release was to bug-fix RC2,
very few new functionality was added.
Upgrade. RC2 is far too buggy to try and troubleshoot. It doesn't make sense to burn time troubleshooting issues when there's a newer version specifically released to resolve issues.
Re: Dashboard Views
Posted: Wed Apr 30, 2008 12:38 pm
by nickc
I
wish I was using RC2. I'm still on RC1.
Unfortunately, I've heard nothing from Able on this issue since it was first reported.
Case Detail
Case Number: 1768
Status: Open
Contact: Nick Cole
Associate: Mike Randolph
Entered: 3/27/2008 12:16:27 PM
Email Address:
Order Id:
Order Item: Asp.Net Shopping Cart 7.0 by AbleCommerce
Phone:
Description: What version of AbleCommerce are you using? 7.x
What is your Build Number? 9374
What type of database are you running? SQL 2005
What are the exact steps to reproduce the bug?
Tax rate 9%
Basket with taxable items = $10, taxable shipping charge = $15 and order coupon = $20
Enter the resulting error message or incorrect behavior:
Expect value of basket to be $5.45; actual value is $17.25
- tax is not being reduced
- shipping is not being affected by coupon
(Enter any additional information below)
Previously reported on build 8839, case 1723
Message History
Note From Date/Time Message
Nick Cole 4/22/2008 3:46:31 PM Any updates on this case?
Thanks,
Nick
Nick Cole 4/15/2008 10:48:25 AM Any updates on this case?
Thanks,
Nick
Nick Cole 3/27/2008 12:53:02 PM Thanks Mike.
Here's my situation.
My store goes live on Monday.
I would like to use RC3 as it fixes some other checkout related issues.
However, the new store inherits a total of 3,110 active coupons with a potential liability close to $85,000. It's a BIG part of my store.
If there is any way this issue could be accelerated, it would be much appreciated.
-Nick
Mike Randolph 3/27/2008 12:43:33 PM Hello Nick,
As we'd indicated this was reported to late to make it into the RC3 release. We'll look into it now to find a resolution for the next release.
Mike
Re: Dashboard Views
Posted: Wed Apr 30, 2008 2:48 pm
by AbleMods
Nick, it's unreasonable to expect anyone to provide support to the version you are on. You're two full versions behind in a series of updates specifically released to fix bugs and issues. Not feature updates, bugs.
When you don't clearly indicate you're using a (very) early release of the software, you set others like me up for confusion and ultimately waste their time. We really do want to help, but that help has to come within certain levels of expectation. First and foremost, you must be on the current release.
I'm sorry but there's nothing I (or probably anyone else) can do to help you as long as you remain on RC1. There are simply too many changes since RC1 to even begin to troubleshoot an issue. My best advice to you is to get a test install of RC3 going and get to work on upgrading. If coupons still don't function for your specific needs, then you know that and can take ownership with the decision to go live with AC7 in its present form.
Re: Dashboard Views
Posted: Wed Apr 30, 2008 6:30 pm
by nickc
Ouch.
Point taken.
Note new sig.
-Nick
Re: Dashboard Views
Posted: Fri May 02, 2008 4:13 pm
by nickc
Update on original post (dashboard views): bug does exist in current Able release RC3.
What are the exact steps to reproduce the bug?
Products and Categories that share the same Id,
for Example ProductId 1 is a T-Shirt, CategoryId 1 is "Promotional Material"
Enter the resulting error message or incorrect behavior:
The "Popular Product" and "Popular Category" web parts on the dashboard both aggregate page views together for products and categories, i.e. if there are 1000 T-Shirts views and 500 "Promotional Material" views, both T-Shirts and "Promotional Material" views display as 1500.
The resolution for this issue should be to alter the database queries for each web part by adding the appropriate "CatalogNodeTypeId = x" clause to the join/where statement.
Re: Dashboard Views
Posted: Fri May 02, 2008 9:51 pm
by AbleMods
Good catch and great explanation. Have you posted a support ticket to Able to report the bug? They will want to know (the detail in your post will help alot) so it can get on the to-fix list....
Re: Dashboard Views
Posted: Mon May 05, 2008 10:24 am
by nickc
yes, quote is from ticket...
Re: Dashboard Views
Posted: Thu May 08, 2008 9:40 am
by sohaib
A bug for this has been entered in our bug database. It has been marked to be fixed in 7.1.