Blank Page on Check out.

Hostmaster · Post by **Hostmaster** » Fri May 09, 2008 4:08 pm

We are getting a few complaints about the page after submitting the CC information.

Several clients have called in saying that they see nothing on the page.

I am unable to reproduce this error.

Has any one else heard or seen this?

Hostmaster · Post by **Hostmaster** » Sat May 10, 2008 9:07 am

This is an Email we recieved from a client regarding the blank page on checkout.

"I just found your site and am trying to place an order on a new account. When I try to process the order by credit card it gives an order number of zero and blank data. I tried several times and logged out and tried again. When I go to the account, it shows no orders placed. Please assist with placing the order. Thank you."

We called him and took care of the client. But Want to track down the cause of this, as it seems to occur 1 - 2 times a month that we are aware of. it's the ones we do not know about that worry us.

AbleMods · Post by **AbleMods** » Sun May 11, 2008 6:17 pm

Do you have Anonymous Checkout enabled?

Did the customer mention whether they opted for Anon or did they register?

jmestep · Post by **jmestep** » Mon May 12, 2008 8:26 am

We would have similar occasionally when a customer's charge card bank was down. Things got lost in limbo.

Hostmaster · Post by **Hostmaster** » Thu May 15, 2008 10:38 am

Joe Both Types of check out have happened.

AbleMods · Post by **AbleMods** » Thu May 15, 2008 12:25 pm

Hmmm darn - was hoping it could be narrowed down to an anonymous issue or something, sorry.

Hostmaster · Post by **Hostmaster** » Tue May 20, 2008 4:28 pm

one possible solution.

http://bugs.ablecommerce.com/show_bug.cgi?id=6769

AbleCommerce Shopping Cart Software

Blank Page on Check out.

Blank Page on Check out.

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Re: Blank Page on Check out.