Re-shipping an order

[StevenPer]

Hi, we occassionally get customers who contact us and say "i didn't receive my order, please send it again" (which we do, at no charge to the customer as we insure our orders). Is there a re-ship function or some other way of re-creating the order with a NIL charge, so that we have a record of the re-ship?

[AbleMods]

You're in luck, AC7 has a very nice way to accomplish just what you need. All you have to do is make sure you do it in right sequence of events.

Step 1
First, pull up the order details screen for the order. Click Shipments and add a new shipment. Pick the shipping method you used to send the replacement item.

Step 2
Now go to line items and add a new line item to the order. When you add the line item, you get the dropdown to pick a shipment number - you should now see that second shipment you added in step 1. Select that second shipment. Save the item.

Step 3
Now go back to Shipments and click the "Ship Items" buttons on the 2nd shipment. It will process (and even allow tracking number to be posted) just like any other shipment.

If everything should be no-charge, just zero out the dollar amounts on the Order Items screen after the item and the shipment have been posted i.e. before Step 3. You can do it after Step 3, but I like clean procedures before taking "action", so for my business the policy is dollar amounts are zerod-out before the actual shipment of the replacement item is posted. Probably no real functional reason to do so, but I feel better and my OCD doesn't flare up as badly

[StevenPer]

Thanks Joe, I will give that a go.