Page 1 of 1

UPS Not Working - I Cry

Posted: Thu Jun 26, 2008 11:51 pm
by Unleashed
I have registered UPS Online tools and enabled standard, ground and many other shipping methods. I have verified that all of my products are shippable and that they have weight. For some reason, I cannot get UPS rates to return at all. When I attempt checkout or to estimate shipping, I receive the standard "Shipping not available..." message. If I add a custom shipping method, it works fine. I turned the debug on for UPS but nothing has been logged. It would appear that no call is being made to UPS for rates at all. BTW - all groups and zones are enabled for my UPS methods. No filtering going on at all.

Thank You.

Re: UPS Not Working - I Cry

Posted: Fri Jun 27, 2008 7:23 am
by jmestep
What build are you using? There was another post today with no shipping methods problem.

Re: UPS Not Working - I Cry

Posted: Sat Jun 28, 2008 10:22 am
by Unleashed
Thanks for the reply. We upgraded to the release version and got UPS logging. It turns out that the origin address was saved with the state being Illinois. This was then being passed into UPS as the state abbreviation which is of course invalid. I edited the address and reset the state and everything is fine.

Thanks