YourPay/LinkPoint Gateway not working

[egormsen]

I have just recieved my certificate (.PEM) and setup our yourpay gateway. But when I try to process transactions, the "processing" message gets displays for over a minute then I get the error message "sys.webforms.pagerequestmanagertimeoutexception: The server request timed out"

I called yourpay and they said there is nothing currently wrong with their service and that it must be on the ecommerce site side. Is there something else that needs to be setup that I am missing?

Eldon

[sohaib]

Any possibility there is firewall or proxy that is preventing connection to the yourpay server?

Do you have any more details of the error... Full stack trace e.g;?
Can you check App_Data/Logs/app.log to see if there are any more details?
Also can you enable debug mode for your payment gateway and report the logs that are created when you try payments?

[egormsen]

I have verifed that the necessary firewall settings are ok. In fact I can go to the linkpoint website and the transactions are getting processed by them as the are showing up when I do a activity report.

What appears to be happening is the response back from the payment gateway server is either 1) not getting picked back up by AC 2) or there is some problem in the processing of the returned xml.

I check app.log file and there are no messages and since the error message is in a popup box I can not get a stack trace.

Any suggestions?

[egormsen]

In testing again I just got a different error - this time is gives the error number 12031.

[egormsen]

Linkpoint technical support says that everything is working on their end. At this point I am not sure what to do, anyone have any suggestions on how to debug this problem?

[Katie]

You can turn on the debug for the Linkpoint payment gateway. It will write to a new file in the debug folder. There should be some more information shown in the Transaction details, on the Payment page for the order. Does it show something besides error number 12031?

Thanks,
Katie

[egormsen]

I do have that flag turned on, but the only file I see is linkpt.log which is in the app_data\log folder, not the debug folder. Is that the file you are referring to?

In that file I see multiple lines starting with "Send: " followed by the xml that is sent to linkpt, but nothing else. I would have expected to see something about recievieng data back, is that true?

Anything else to look for?

[egormsen]

I forgot to mention - nothing unusual in the payments history page - just shows the status as "unprocessed".

[Katie]

Well, I know that Linkpoint works. However, I don't know of anyone using YourPay. It was my understanding that Yourpay uses the Linkpoint API so, in theory, it should work.

If Linkpoint is receiving your transactions but Ablecommerce is not recording them, then it could be a bug. Can you please open a report via AbleCRM so we can look into this further. Please provide access information to your install.

http://help.ablecommerce.com/report_bug.htm

Thanks,
Katie