AbleCommerce Shopping Cart Software

The "email product to friend" function doesn't find the template properly.



I think the prob is in conlib/producttellafriend.ascx around here:

EmailTemplate template = EmailTemplateDataSource.Load(Token.Instance.Store.Settings.ProductTellAFriendEmailTemplateId);
if (template != null)
{
//STRIP HTML
...
It could be as simple as renaming a template, but I dont know.
Any help is appreciated.

Check in the admin and see if you have any email templates there. Maybe whoever installed the software didn't import them.

We do have templates installed. We had an issue with that before and someone helped us get the templates in there. The problem seems to be that the email a friend module doesnt know what to look for, or is looking for the wrong thing.

Judy was the one who actually hooked me up with the template script.

What is the template called that this looks for?

Here's a screen shot of templates in our store. Some of the triggers have been changed, but template names have remained the same.

we have those templates, including the send to friend one.
Where is the function that initiates sending a mail with that template?

Well please try this. In your database check the ac_EmailTempaltes table and find the EmailTemplateId for the template with name Send product to friend and then make sure that in ac_StoreSettings ProductTellAFriendEmailTemplateId entry has the same value in its FieldValue field. I think there is something wrong with these values may be different.

Also login to the Merchant side and navigate to the store->email->setting page
and then make sure that Send to Friend: option is set to correct template

Also login to the Merchant side and navigate to the store->email->setting page
and then make sure that Send to Friend: option is set to correct template

Thanks very much. This was the solution, we didn't know the option existed in admin.