AbleCommerce Shopping Cart Software

I have been using the DataPort tool for a couple of weeks and all of the sudden i get the following error when trying to import a .csv file.....

"Authentication Failed. An unknown error occured while processing request. Exception Message:There is an error in XML document (44, 30). At CommerceBuilder.DataClient.API.ACRequestHandler.ProcessRequest(String requestXml)
at ClietApiService.ProcessRequest(HttpContext context) in
C:ClientApi\ClientApiService.ashx:line 39

Anyone else seen this before?

Did you change your password on the site? That might be the problem.

The dataport tool "connects" to the site.......it is only when I try to upload the .csv file that I get the error message.

Have you applied any patch or upgraded to SP1 recently?

Tomgard wrote: "Exception Message:There is an error in XML document (44, 30). At CommerceBuilder.DataClient.API.ACRequestHandler.ProcessRequest(String requestXml)

If this is happening only with some particular CSV file, and you can successfully download or upload XML data then your CSV data might be invalid. Most probably your CSV data contains some special characters which are not valid in XML. Please examine your CSV data using some text editor before uploading....

Actually all the CSV data is converted to XML before sending it to server, so, it might happen that your CSV data contains some characters which are not valid in XML and causing this issue...