AbleCommerce Shopping Cart Software

We launched a large campaign today that increased traffic and orders to our site. We received many of the errors below in a very close time line from each other.

Message - Unhandled exception during checkout.
Debug - String or binary data would be truncated. The statement has been terminated.

1. Could this error be from inadequate bandwidth or servers resources?
2. Shopping cart communication failure with UPS?
3. AbleCommerce software failure?

Any help would be greatly appreciated.

Thanks,
Gio

This could possibly be related to AC.... seems like you are using some old build.
Can you post details of your build from Help->About section?

I upgraded two weeks ago in preparation for our big launch. Here's what I have.

PLATFORM: ASP.NET
VERSION: 7.0
BUILD: 10125

Is it 10125 or 10152?
I guess its 10152. If so thats good.

In past we have seen similar bug but it was fixed. In build 10152 it should already be fixed. I wonder if the upgrade was all done correctly. Did you have any customized files?
Also are you using SQLServer 2005 or SQLServer 2000?

It's Build 10125. Using SQLServer 2005. I did the upgrade myself and no there is no customized files.

What do I need to do upgrade the build?

Gio

1) My AC software is on build Build 10125 is this SR1?

2) So the next step is to upgrade to SR1a and the build number is 10152 which is this bug fix ftp://ftp.ablecommerce.com/patches/AC7_ ... ug7063.zip ?

I want to clarify can anyone confirm this is correct?

Thank you,
Gio

I have Build 10125 and I applied this bug fix ftp://ftp.ablecommerce.com/patches/AC7_ ... ug7063.zip.

The build did not change to 10152. Did I download the wrong patch?

Gio

Hello Gio,

Please make sure that you followed the post-upgrade instructions found here -

http://help.ablecommerce.com/upgrades/a ... _final.htm

The critical fixes on this page are -

Issue ID 6769 - Truncation error causing lost orders on checkout

Issue ID 6867 - Orders with missing customer information