Exchanging merchandise and charging only for shipping

[frankelcostume]

A customer wants to exchange an item that did not fit and wants us to send her a different size. Is there a way for us to charge her for shipping within the same order or would we have to place a new order under her name. (The only thing we want to charge the customer is shipping)

Thank you.

[AbleMods]

There is no ability to add shipping to an existing order once the order is placed.

You can either add a new line item using the Order Items button on the order details page or place a new order.

When that happens to me, I add three line items to the existing order.

One that is qty -1 to represent the item returned. Charge is original charge.
One that is Qty +1 different SKU to represent the replacement item. Charge is 0.
One for the replacement shipping charge. Charge is whatever you charge her for shipping.