Google Check Out Not Working (error: no seller found):Solved

[Autowerks]

I have not been able to get Google cart to properly work since installing the software. Intially I thought the error might have been because the SSL certificate was not installed yet, it is now and the problem still persists.

The error message that pops up on the screen is:

Google Checkout Failed.

Google Checkout Response.IsGood = False

Google Checkout Error Message = No seller found with id (removed)

I've verified that the ID and merchant key match, I did try redirecting the API call back to our SSL site (https:/futrellautowerks.com) before it was directed at the back-end name futrellauto.web148....

I tried just going to the URL that Ablecommerce generates and it kicks back an error: https://futrellautowerks.com/Checkout/G ... tener.ashx
(actual callback the cart points to https://futrellauto.web148.discountasp. ... tener.ashx)

There is no SSL on the futrellauto.web148, just futrellautowerks.com

Help getting this to work is appreciated.

Dean

[combra]

I have not been able to get Google cart to properly work since installing the software. Intially I thought the error might have been because the SSL certificate was not installed yet, it is now and the problem still persists.

The error message that pops up on the screen is:

Google Checkout Failed.

Google Checkout Response.IsGood = False

Google Checkout Error Message = No seller found with id (removed)

I've verified that the ID and merchant key match, I did try redirecting the API call back to our SSL site (https:/futrellautowerks.com) before it was directed at the back-end name futrellauto.web148....

I tried just going to the URL that Ablecommerce generates and it kicks back an error: https://futrellautowerks.com/Checkout/G ... tener.ashx
(actual callback the cart points to https://futrellauto.web148.discountasp. ... tener.ashx)

There is no SSL on the futrellauto.web148, just futrellautowerks.com

Help getting this to work is appreciated.

Dean

I don't have a direct answer to your error, but this should help get you in the right direction...

If you are in test mode with your site and it's not live, I would suggest setting up Google Checkout in sandbox mode and setting up both a new buyer and seller account to test. (sandbox.google.com/checkout).

Some further things to check,

In your Google Checkout, go to Tools>Integrated Console and it will give you more detailed error messages.

Also, in Google Checkout, go to Settings>Integration and make sure that you put the right API callback url here copied from AC as well as checkmark the digitally signed cart box.

For initial testing, I would suggest working with SSL off (again assuming your website isn't live and you are still testing). For the API callback url in your google checkout you can use http if your ssl cert is off for testing purposes.

[Autowerks]

Thanks but this stuff is pretty over my head, it should just work, I did what both Google and Able tell you to do to make it work, but it doesn't. I did look under Integration and even advanced but there was no error log.

The site is live, should I open a trouble ticket?

[Shopping Cart Admin]

Hello,

Your callback URL should be on your primary domain:

http://www.futrellautowerks.com include the www or it will not work as that's what your store key is tied to.

[Autowerks]

Hi Mike,
I can add the www. to the call back request but how is that going to operate with the SSL which the requirements were very strict on not including the www in the name unless we only want the SSL to work with the www added?

[AbleMods]

I can add the www. to the call back request but how is that going to operate with the SSL which the requirements were very strict on not including the www in the name unless we only want the SSL to work with the www added?

If you licensed your able purchase to "www", it's not going to work anyways for the same reason. If you just licensed Able to "mysite.com", it should work as Mike described.

When the Able HTTP handlers snag the browser request, they're going to realign it to match what your Able license is for. So if you're running a site purely on http://mysite.com without the WWW, both the SSL cert and the Able license will have to match.

That's an unusual configuration though. I've seen some sites include additional support for http://mysite.com (no www) but never where they specifically excluded an http://www.mysite.com FQDN.

What type of cert did you buy? There are wildcard certs that do as you describe but they don't exclude WWW hosts, in fact they support it.

[Autowerks]

OK, guys I got it going, thanks a lot for the advice. The cart was still directed at the test site with SSL off, switching that on and over to the new site brought it online. The Google check out integration is pretty slick, totally seamless nice!