Page rendering on Payment Processing.

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trozzi
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Page rendering on Payment Processing.

Post by trozzi » Wed Oct 15, 2008 5:40 pm

Curious

Sometimes the payment processing page hangs when authorizing payment. The screen appears to be blank, but when you scroll down, the page is there. There is a big blank area on top of it.

Thanks
Thomas

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Re: Page rendering on Payment Processing.

Post by Shopping Cart Admin » Wed Oct 15, 2008 5:59 pm

Hello Thomas,

Please be a bit more specific about what page you're talking about, it could be retail or admin. Doesn't sound like anything that's been reported before, so anything else you can think of would be helpful.
Thanks for your support

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trozzi
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Re: Page rendering on Payment Processing.

Post by trozzi » Fri Oct 17, 2008 5:59 pm

I had client take screen shots of the page.

OrderTop.jpg is the top of the screen and OrderBottom is the screen when he scrolled down.

Thanks

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Re: Page rendering on Payment Processing.

Post by Shopping Cart Admin » Fri Oct 17, 2008 7:28 pm

Hello,

The focus is being lost and it's page scrolling on submit. It's not an issue with the default page, I'm certain. You need to do some additional testing and debugging to get the page working smoothly with the customizations it would seem.
Thanks for your support

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