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Shipping Rates are not considered in Total Amount
Posted: Mon Oct 20, 2008 2:58 am
by pradyuman
Hi All,
We have configured AbleCommerce7.0, all works fine
Problem is there
Shipping Rates are not considered in Total Amount of Order. Say Order amount is $100 and I have selected shipping method having rate $12 then total Order Amount must be $112 but it gives $100.
We are using USPS as Shipping Method.
Please browse url
http://216.139.230.124/default.aspx , add item to cart and select any shipping method.
Also find here with attached screenshot.
Thanks
Re: Shipping Rates are not considered in Total Amount
Posted: Mon Oct 20, 2008 7:31 am
by mazhar
Unable to reproduce the problem. It may be due to some customization work. What is your Build version?
Re: Shipping Rates are not considered in Total Amount
Posted: Mon Oct 20, 2008 7:45 am
by pradyuman
Hello,
Thanks for reply,
our ablecommerce version info is given below:
PLATFORM: ASP.NET
VERSION: 7.0
BUILD: 10125
We have not touch single line code on checkout page so that it can cause the problem.
Can u suggest me possible solution what will be wrong ?
Thanks in Advance
Re: Shipping Rates are not considered in Total Amount
Posted: Mon Oct 20, 2008 10:05 pm
by alee337
What I find strange is that this part of checkout was working fine last week...
I had Pradyuman fix the cart item # and total in the header, as it was adding the COUPONS and SHIPPING METHODS as items, so the cart total was always wrong. Ever since he fixed this problem, we are having this shipping display problem.
We would appreciate if someone could try checking out on the test site Pradyuman gave link to above, and see for yourself what is happening. I'm really stumped on this one.
Any help is greatly appreciated.
Thanks,
Alan
Re: Shipping Rates are not considered in Total Amount
Posted: Tue Oct 21, 2008 5:59 am
by mazhar
The info in header looks like some separate control and i think just shows the information. I don't think changing this could causes this type of problem.
Re: Shipping Rates are not considered in Total Amount
Posted: Tue Oct 21, 2008 7:11 am
by jmestep
It worked OK for me today- it hadn't yesterday. I did find something weird on the site. When I went to the Da Lil Guyz category and clicked on a name of a product, I got directed to:
http://216.139.230.124/ConLib/Custom/Da ... -P486.aspx
If I clicked on the image, I went to
http://216.139.230.124/Da-Lil-Guyz-Cord ... -P486.aspx
Re: Shipping Rates are not considered in Total Amount
Posted: Mon Nov 03, 2008 10:57 am
by TheChris
I am also Having this issue on a Client's site. How was this resolved?
Re: Shipping Rates are not considered in Total Amount
Posted: Wed Nov 19, 2008 11:51 am
by TheChris
Just wanted to let anyone else having this issue know... I contacted the OP and he told me that the issue resolved itself once they had sorted out some incorrect configuring of the products. He advised me to make sure that our sizes/colors and other options/variants were set correctly. I created a test product through the admin to test this theory and found that the test product did allow for the shipping price to be calculated into the total price after all. We found that the products we had imported previously did not have a warehouse id associated with them.
So to anyone else having this issue, make sure your products are configured properly.