AbleCommerce Shopping Cart Software

We have been having a LOT of trouble with the page for placing orders through the admin section(Admin/Orders/PlaceOrder2.aspx).

The errors we get appear pretty randomly, and it seems like most of the errors are due to the information entered. We have been unable to find a pattern for what causes the problems.
Sometimes when you click the shipping refresh button, it will just redirect you to the dashboard, while clearing everything you just entered.
Sometimes the refresh button throws up an error popup with something about an index being too low or something.
Sometimes it just doesnt work.
Occasionally, the order you are inputting will just drop everything in the temp basket and you have to redo that.

Hello William,

That was an area that I tested, if you can find any repeatable pattern please let me know and we'll figure it out. But I've not seen any other random reports such as yours and we even have people doing 100% of their store orders via this system.

Thanks for the response Mike. I'm in your boat.. I can't recreate the problem.

I have seen multiple CSR's struggle with it though. We will keep a big eye on it.

I've encountered this situation many, many times when placing an order.

The trigger for me has been entering a bogus email address for the customer and clicking Find in the billing address. The basket is emptied and I end up at the dashboard.

Hello All,

I just place several orders and tried replicating this with the invalid email, worked fine.

More info needed:

Browser?
Anything special about the products? I tried normal, kits and options all worked.

Possible combination of products?

Also what build are you on Eric? There were issues fixed late in the cycle in this area.

Shopping Cart Admin wrote:Hello All,

I just place several orders and tried replicating this with the invalid email, worked fine.

More info needed:

Browser?
Anything special about the products? I tried normal, kits and options all worked.

Possible combination of products?

Also what build are you on Eric? There were issues fixed late in the cycle in this area.

Browser is IE7.
Nothing special about the items or orders. Mostly single items or simple variants. Many of our orders consist of one item, so I haven't seen any combinations.
Build is 10125.

Try entering a complete billing address along with email address and click find. See if that gets any different results for you. I've been grasping at straws.

Thanks!

Hello All,

I'm clicking around like a mad man and trying to get it to fail, but it's working perfect for me. Very strange.

Hello All,

I've also tried going from the user search page, placing orders on the customers behalf with items from their basket. Cannot get it to fail this way either.

I must be special! <grin>

I'll try to replicate it again and take screenshots. Let's see if I'm blowing past something.

I've had problems with the Place Order / Create Order in Admin < Orders since this was first posted last year. Every version has had the same problem of the basket contents being randomly dumped. This only happens with anonymous users. I can't consistantly reproduce the problem. I had a ticket open at one time and no one could ever come up with a solution. Katie suggeted that we were sharing logins, but we don't.

We can't place orders for anonymous users without making up bogus emails and passwords through People < Users < Add User.

I am currently on 7.0.3. I know the whole thing was redone, not even the same files. Used to be PlaceOrder1.aspx, now its all in CreateOrder?

Could it be something about my server, discountasp.net?

Does anyone have any ideas about this problem?

Thanks

triplw wrote: Could it be something about my server, discountasp.net?

We're currently using DiscountASP.NET for our test environment. It's one of two web apps we run off of a domain sub-directory. We haven't seen the errors described (though we haven't placed many manual orders). What we have seen is intermittent, unexplained logouts. For example, if logged in and going from product detail to product templates a few minutes after logging in, you might suddenly find yourself redirected to the login page and have to log back in. Sometimes this problem recurs several times for a few minutes (5 or 10?) but it usually settles down after a bit.
I posted this before (viewtopic.php?f=42&t=11339) but I haven't investigated since it is test and since production will be a different hosting company. I suspect the issue is related to too many hosting accounts on the same web server but that's just a feeling. Don't know if that helps or not.

Good Luck

Thanks for the reply. I don't think that's the solution because I'm not logged out, it's the customer's basket that's dropped.
FYI I did add a machine key to stop the constant logging out problem on discountasp.

COULD IT HAVE SOMETHING TO DO WITH THIS?:
It seems like if more than 1 person is on the site logged on as an Admin is when the Create Order doesn't work right.
Isn't it OK to have multiple Admin accounts? Everyone has their own login and password.

Anybody?

triplw wrote:FYI I did add a machine key to stop the constant logging out problem on discountasp.

Did you just submit a support ticket for this? What information did you have to specify to them? Or is there a forum post about the machine key issue? Thanks.

ZLA wrote:

triplw wrote:FYI I did add a machine key to stop the constant logging out problem on discountasp.

Did you just submit a support ticket for this? What information did you have to specify to them? Or is there a forum post about the machine key issue? Thanks.

There is a forum post, but like anything in here it's hard to find. I will construct a wiki article explaining it. Or you could try to google something like "ASPNET machine key" and there will be a number of sites that explain how to modify your web.config.

triplw wrote:Thanks for the reply. I don't think that's the solution because I'm not logged out, it's the customer's basket that's dropped.

Let me make sure I have it right... it's when you are building an order for a new anonymous user - sometimes the basket gets dropped?

ZLA wrote:

triplw wrote:FYI I did add a machine key to stop the constant logging out problem on discountasp.

Did you just submit a support ticket for this? What information did you have to specify to them? Or is there a forum post about the machine key issue? Thanks.

There is a wiki article already, although it's not very detailed: http://wiki.ablecommerce.com/index.php/ ... ed_problem

Logan,
I opened a ticket last year, I think Nov. I've upgraded to the lastest version 7.0.3 and the problem persists. I installed the machine key last year to solve login problems I was having:
<machineKey validationKey="C5F08C8BF3761BAB1B1A259A0E7AA3049C26C6DB6B10A29A50B0FB5BBE9F1FC8EDF2C7B30D13A95B1CEB44ECAFF64122E159F82640E8162657A74D8B1F2762B4"
decryptionKey="944A79E9F1FE5A04F2E8F34FDB8A1D8DBD8AA3C36BE922A2" validation="SHA1" />

Is there something about discountasp that would be causing the anonymus baskets to drop when in Create Order?