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Abandoned basket
Posted: Sun Nov 02, 2008 8:51 am
by DS1
If a user gets to the payment page but does not enter any payment info - simply closes the browser - is there a way to capture the abandoned basket and send the user an email? I cannot find any matching actions in the email templates for this.
Re: Abandoned basket
Posted: Sun Nov 02, 2008 2:00 pm
by jmestep
The abandoned basket shows up in the reports, but there is no configuration to email the customer.
Re: Abandoned basket
Posted: Sun Nov 02, 2008 7:29 pm
by draneb
What a shame... Judy created a great plugin for 5.5 that allowed us to email customers with abandoned baskets and offer them a coupon to come back. We had a lot of success with that.
I guess I'm going to post a Feature Request
Re: Abandoned basket
Posted: Thu Nov 13, 2008 8:20 pm
by rdevarona
Hi all,
Does anybody know when exactly a basket is considered to be abandoned by AC (and therefore show up in the abandoned basket reort)?
Thanks,
rdv
Re: Abandoned basket
Posted: Fri Nov 14, 2008 5:40 am
by mazhar
A basket is considered abandoned if the user have no activity within last 30 mnts. Also here is a post regarding Email alerts for abandoned baskets.
viewtopic.php?f=47&t=8817