Triggers for POS
Posted: Sat Dec 06, 2008 11:11 pm
Hi,
I am using Able as my point of sale. So when the customer comes into my store, I log into the back end and place the order.
For orders placed in the store, I set the "Affiliate_ID" to "InStore" which is a value I set up in the affiliate set up so I can differentiate Internet orders from InStore orders. I manually set the affiliate whenever I place the order in the store.
When I place an order, Able automatically sends a confirmation e-mail. That's fine. But then to complete the order, I have to "ship" the item, which causes the customer to receive a 2nd email about the shipment. This confuses the customer in a big way. However, if I do not ship the item, then it does not get taken out of inventory (and the order does not complete). So it appears that shipping the item is required.
Is there a way to create logic so that when the shipment is made, if customer affiliate ID is "InStore", do not send the email about shipping?
thanks,
Brian
I am using Able as my point of sale. So when the customer comes into my store, I log into the back end and place the order.
For orders placed in the store, I set the "Affiliate_ID" to "InStore" which is a value I set up in the affiliate set up so I can differentiate Internet orders from InStore orders. I manually set the affiliate whenever I place the order in the store.
When I place an order, Able automatically sends a confirmation e-mail. That's fine. But then to complete the order, I have to "ship" the item, which causes the customer to receive a 2nd email about the shipment. This confuses the customer in a big way. However, if I do not ship the item, then it does not get taken out of inventory (and the order does not complete). So it appears that shipping the item is required.
Is there a way to create logic so that when the shipment is made, if customer affiliate ID is "InStore", do not send the email about shipping?
thanks,
Brian