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Xigla absolute live support help
Posted: Tue Dec 16, 2008 1:20 pm
by pizzaovens1
i have installed Xigla live support on our site creating the database and logins. however, the instructions tell you to move the bin files to the root bin files. now when i try to log into the system i get this error from the browser.
"Using themed css files requires a header control on the page. (e.g. <head runat="server" />)"
it looks as if the style css file for AC is messing with the absolute LS file. i know some people on here have successfully used Xigla absolute live support with AC and hoping you all would have an answer for this.
Re: Xigla absolute live support help
Posted: Tue Dec 16, 2008 2:21 pm
by AbleMods
Re: Xigla absolute live support help
Posted: Tue Dec 16, 2008 3:08 pm
by pizzaovens1
thanks that fixed it.
Re: Xigla absolute live support help
Posted: Tue Dec 16, 2008 3:39 pm
by pizzaovens1
that fixed the login screen error however i am now getting this error trying to log in via the instructions:
Server Error in '/' Application.
--------------------------------------------------------------------------------
Could not find stored procedure 'xlaALSsp_login'.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Data.SqlClient.SqlException: Could not find stored procedure 'xlaALSsp_login'.
Source Error:
Line 22:
Line 23: Sub btnLogin_Click(S As Object, E As ImageClickEventArgs)
Line 24: if usr.text<>"" and pwd.text<>"" then message.text=dologin(usr.text ,pwd.text)
Line 25: end sub
Line 26:
Source File: C:\hosting\website\absolutels\login.aspx Line: 24
any ideas ?
Re: Xigla absolute live support help
Posted: Tue Dec 16, 2008 4:07 pm
by AbleMods
Looks like the install didn't go correctly. Did the SQL install script run correctly?
Check your database and make sure the Xigla tables and stored procedures were created.
Re: Xigla absolute live support help
Posted: Tue Dec 16, 2008 5:25 pm
by afm
SolunarServices wrote:Looks like the install didn't go correctly. Did the SQL install script run correctly?
Check your database and make sure the Xigla tables and stored procedures were created.
Also make sure the table schemas are correct. I have a product that creates tables. Sometimes people use a different user (with different permissions) to run the scripts which creates table names like "bill.Table1" instead of "dbo.Table1". Then when the website runs, it cannot see the tables because they have a different schema.
Re: Xigla absolute live support help
Posted: Thu Dec 18, 2008 3:25 pm
by pizzaovens1
the reinstall got everything going.
however, i have installed a link to this on our home page (
http://www.pizzaovens.com) and wanted to add it to the product page as well. i can get it to display correctly however the service will not work from these pages. it seems that when you click on the link to go to live support from the product pages it looks to call absolutels/product.aspx instead of the page it should be calling. i think there could be some code that could be edited to make this work maybe?
just seeing if you all had had the same issues and had found a work around yet.
thanks
Re: Xigla absolute live support help
Posted: Thu Dec 18, 2008 5:00 pm
by AbleMods
It won't work in the content section on product pages. I think it has to do with some funky page inheritence Xigla is doing that conflicts with AC7 page inheritence.
That's why mine is always on a side bar or header scriptlet. Never could get it to work in the content section on the product page.
Works fine on the home page content section, just not product pages. Shrug.
Re: Xigla absolute live support help
Posted: Fri Dec 19, 2008 11:47 am
by pizzaovens1
currently i have it on a sidebar and it works from the home page, however that same side bar is used in other parts of the site and the link does not work from those pages.
did you have any luck getting it to work from anywhere besides the home page?
Re: Xigla absolute live support help
Posted: Fri Dec 19, 2008 2:14 pm
by AbleMods
Yeah I just created a simple user control that contains the javascript code generated by the program.
Re: Xigla absolute live support help
Posted: Mon Dec 22, 2008 3:35 pm
by pizzaovens1
have you all had any issues with network congestion? it seems we get this error about 3 or 4 times a day when monitoring the site with the live chat software.
Re: Xigla absolute live support help
Posted: Mon Dec 22, 2008 10:00 pm
by AbleMods
pizzaovens1 wrote:have you all had any issues with network congestion? it seems we get this error about 3 or 4 times a day when monitoring the site with the live chat software.
Make sure you don't have the Realtime settings turned on. I noticed a huge performance hit against my site when it was enabled so I turned mine off.
Re: Xigla absolute live support help
Posted: Tue Dec 23, 2008 2:11 pm
by calvis
I just got this in my email:
Starting now until January 7st 2009 get 20% Off any of our .NET applications.
Just go to our web site at
http://www.xigla.com
Select the .NET product you want, proceed to the order
page and when prompted, enter the following COUPON CODE :
XMAS2008