Email is sent twice from Admin

[draneb]

Hello,

I don't know if this has been mentioned before. I couldn't find it doing a quick search.

But, if you go into the Admin and click on a customer's email address it will take you to this screen

Send Message: Select Template

After you select a template it will take you to this screen

Send Message: Preview & Send

If you notice the
To Address:

it displays the customer's email address twice. I have confirmed that sending an email does send it twice.

[AbleMods]

Confirmed. Figured it had already been reported but apparently not.

Happens on my AC7.0 SR1

[mazhar]

Confirmed. Figured it had already been reported but apparently not.

Happens on my AC7.0 SR1

I am not clear, could you explain it with details. I have checked the Email lists and seems good to me.

[jmestep]

I confirm it also. Go to an existing order, click the customer's email address. Click to send an order confirmation email. The customer's email address shows up twice on the screen. Several of the emails are that way.

[mazhar]

You can try the following quick fix. Extract the attachment and replace your
Admin/Orders/Email/Preview.aspx.cs file with this one. Please don't forget to take the backup of existing file. If you have already modifed the file then you may need to merge these changes into existing file.

[Mike718NY]

While on the same topic,
here is something else that is annoying:

Go to an existing order, click the customer's email address,
select "Blank Message", then hit Next,
the "From Address: " is blank.
Shouldn't the default email be in there?
It is for all the other email templates.

[mazhar]

While on the same topic,
here is something else that is annoying:

Go to an existing order, click the customer's email address,
select "Blank Message", then hit Next,
the "From Address: " is blank.
Shouldn't the default email be in there?
It is for all the other email templates.

Edit the Admin/Orders/Email/Preview.aspx.cs file and locate the following code

Code: Select all

ToAddress.Text = _Order.BillToEmail;

and make it look like

Code: Select all

ToAddress.Text = _Order.BillToEmail;
FromAddress.Text = Token.Instance.Store.Settings.DefaultEmailAddress;

[mazhar]

This problem is fixed in 7.2 version. Its fix is available in upgrade from 7.0 to 7.2. In change log you can see the Bug#6997 entry.