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PayPal Website Payment Pro doesn't work.
Posted: Mon Feb 09, 2009 3:07 am
by sv-555
I have several PayPal accounts: live one and a few ones on SandBox for testing. AbleCommerce was settuped according to your help instructions -
http://help.ablecommerce.com/mergedProj ... paypal.htm
My website uses order process with several pages (I turned off 1-page process). Eveything goes smoothly untill Checkout/Payment.aspx page. But when I enter all neccessary data about my credit card there and press PayWithCreditCard it hungs with request timeouts. It should send some requests to PayPal website but it doesn't, I checked with Fiddler.
What am I doing wrong? I tested ablecommerce paypal integration with both sandbox and live paypal accounts, the behavior was the same. Also I tried locally and on my dev server. Please help!
Re: PayPal Website Payment Pro doesn't work.
Posted: Mon Feb 09, 2009 7:14 am
by jmestep
Did you test it with the one page checkout?
Re: PayPal Website Payment Pro doesn't work.
Posted: Mon Feb 09, 2009 8:15 am
by sv-555
jmestep wrote:Did you test it with the one page checkout?
No since I do need checkout with several pages. Why?
Re: PayPal Website Payment Pro doesn't work.
Posted: Mon Feb 09, 2009 8:49 am
by jmestep
That would just narrow down the problem to help you see if some setting is wrong or the code in the other checkout pages is wrong.
Re: PayPal Website Payment Pro doesn't work.
Posted: Mon Feb 09, 2009 12:11 pm
by sv-555
jmestep wrote:That would just narrow down the problem to help you see if some setting is wrong or the code in the other checkout pages is wrong.
I've just tried to use 1-page checkout on my dev server and the result is the same. It shows Processing and then request timeouts.
Re: PayPal Website Payment Pro doesn't work.
Posted: Mon Feb 09, 2009 12:23 pm
by jmestep
I haven't worked with a Paypal setup that didn't work, so maybe mazhar can help. Are there any errors in your site admin error log?
Re: PayPal Website Payment Pro doesn't work.
Posted: Mon Feb 09, 2009 1:42 pm
by sv-555
jmestep wrote:I haven't worked with a Paypal setup that didn't work, so maybe mazhar can help. Are there any errors in your site admin error log?
Where can I find it? Never looked to it...
Re: PayPal Website Payment Pro doesn't work.
Posted: Mon Feb 09, 2009 4:00 pm
by jmestep
On your admin dashboard, the link to the error log shows up in the My Alerts section.
Re: PayPal Website Payment Pro doesn't work.
Posted: Mon Feb 09, 2009 4:28 pm
by sv-555
jmestep wrote:On your admin dashboard, the link to the error log shows up in the My Alerts section.
Unbelievable, I've just found an issue! In admin error log there was an error "Error sending email with subject 'Confirmation - Order Number 9'". My SMTP was setupped in wrong way. I fixed that and timeouts disapeared.
But in general it seems not so clear where to find error. The error appeared when I pressed Process with credit card button. But the real reason was in SMTP settings.
Anyway thank you for the help.
Re: PayPal Website Payment Pro doesn't work.
Posted: Tue Feb 10, 2009 9:08 am
by sv-555
Also I want to mention that was definitely a bug. Just imagine that you loose your 100% ready client at the end of checkout process (when he's PRESSED Pay button already) just because your SMTP doesn't work. I suppose you should catch such errors and let customers to finish checking out irrespective of SMTP is working or not. Thanks.
Re: PayPal Website Payment Pro doesn't work.
Posted: Tue Feb 10, 2009 9:21 am
by mazhar
sv-555 wrote:Also I want to mention that was definitely a bug. Just imagine that you loose your 100% ready client at the end of checkout process (when he's PRESSED Pay button already) just because your SMTP doesn't work. I suppose you should catch such errors and let customers to finish checking out irrespective of SMTP is working or not. Thanks.
Just found that it was a known problem and is fixed for 7.2 version.