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Login page/Forgot password email
Posted: Tue Feb 24, 2009 11:32 am
by mkeith1
Currently i'm getting the following error when i (or a customer on our site) attempt to use the forgot password email:
forgot email error message.JPG
how do i fix this?
Re: Login page/Forgot password email
Posted: Tue Feb 24, 2009 11:59 am
by mazhar
Make sure that your SMTP settings are working.
Re: Login page/Forgot password email
Posted: Tue Feb 24, 2009 1:27 pm
by mkeith1
email settings are correct, i'm able to get email confirmations of orders, or emails set up using templates.
Re: Login page/Forgot password email
Posted: Wed Feb 25, 2009 4:28 am
by mazhar
Hmm... also give a try and test some other Email addresses.
Re: Login page/Forgot password email
Posted: Wed Feb 25, 2009 11:31 am
by mkeith1
no other email address work either. Any other suggestions?
Re: Login page/Forgot password email
Posted: Wed Feb 25, 2009 12:13 pm
by jmestep
What build are you using? I vaguely remember running into that problem in the past, but I can't remember what fixed it.
Re: Login page/Forgot password email
Posted: Wed Feb 25, 2009 12:31 pm
by mkeith1
PLATFORM: ASP.NET
VERSION: 7.0
BUILD: 10125
Re: Login page/Forgot password email
Posted: Wed Feb 25, 2009 12:49 pm
by mazhar
It could be something wrong with the from address. Could you please tell that what is your default from address in the store's Email settings.
Re: Login page/Forgot password email
Posted: Thu Feb 26, 2009 4:52 pm
by mkeith1
default from address:
info@musicmart.com
Re: Login page/Forgot password email
Posted: Tue Mar 03, 2009 1:22 pm
by mkeith1
Can anyone post the original HTML code from the lost password email?
Re: Login page/Forgot password email
Posted: Thu Mar 12, 2009 1:53 am
by dhenson
I ran into this one, also.
In the backend database, it is actually checking the "username" field. Looks like a leftover from previous editions, when the username and the email where not necessarily the same.
Had to modify the code so it would search in both spots.
Take a look at the .cs file (I seem to recall it is in a control) as well as the backend DB.
My users were all imported from a custom cart where the username and email were separate, and had to redo code in a number of spots to accomodate the 256K exisiting user database.
Hope that helps.
-Dave
http://www.certifiednetworks.com