We are using Paypal as our creditcard payment gateway (direct processing not with a customer Paypal login). All works fine unless the credit card fails for some reason.
If we go to the Payments screen in Admin and do a manual capture (Selected RERUN Card), the result is SUCCESS with a balance of 0, but nothing has really happened with the payment gateway and no payment has been received. Status is changed to CAPTURED.
I have searched older posts and have not found an answer. We are using 7.0.2
Manual Capture Successful (but not)
Re: Manual Capture Successful (but not)
Have a look at following thread it may be helpful
viewtopic.php?f=42&t=5947
viewtopic.php?f=42&t=5947
Re: Manual Capture Successful (but not)
Thank you. I am, however, in agreement with the previous poster who said that RETRY CAPTURE should be renamed since it has nothing to do with Retrying the Capture and shouldn't result in CAPTURED and payment complete. That is NOT what it is doing.
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Logan Rhodehamel
- Developer
- Posts: 4116
- Joined: Wed Dec 10, 2003 5:26 pm
Re: Manual Capture Successful (but not)
We have been trying to track this down but it has been causing us some confusion. Could you provide us with a little more information?
The first thing is how is the customer providing payment? Are they entering a credit card directly on your store site? Or do they go to the PayPal site to make the credit card payment?
The second thing is, what is the status of the payment when you do the manual capture - is that the exact wording of the choice you are given from our admin interface? Is the payment saying the authorization failed?
This is for bug #8721.
The first thing is how is the customer providing payment? Are they entering a credit card directly on your store site? Or do they go to the PayPal site to make the credit card payment?
The second thing is, what is the status of the payment when you do the manual capture - is that the exact wording of the choice you are given from our admin interface? Is the payment saying the authorization failed?
This is for bug #8721.
Cheers,
Logan
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Logan
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gdelorey@mitcs.com
- Commander (CMDR)
- Posts: 129
- Joined: Thu Oct 19, 2006 5:33 pm
Re: Manual Capture Successful (but not)
Hi Logan -
We are experiencing this same issue and I'd be glad to work with you to help figure it out. Payment comes in as failed, my client manually performs a 'recapture payment' and it returns SUCCESS Manual Capture Successful (0). Not only does it not capture the funds, it gives an incorrect 'Success' message and the actual wording of 'recapture payment' should be modified. It probably confuses store owners since it doesn't actually capture payments. Our client has been working this way for about a year and a half now, and are fearing that these orders, while not happening often, have all shipped out for free.
My client is requesting a SQL export, if possible, showing all of these orders with payment statuses of 'Manual Capture Successful (0)'. Since the shopping cart had a 'recapture payment' option and showed 'SUCCESS' after doing so, they were under the belief that payments were being captured on these random orders over past year and a half, potentially leading to thousands of dollars in empty sales since the orders did not actually capture any payments. Is there a way to run a SQL script to find orders with these payment statuses to give them an accurate report to work from? I just spend about 30 mins looking through the DB tables and could not locate this information.
Thanks,
Greg
We are experiencing this same issue and I'd be glad to work with you to help figure it out. Payment comes in as failed, my client manually performs a 'recapture payment' and it returns SUCCESS Manual Capture Successful (0). Not only does it not capture the funds, it gives an incorrect 'Success' message and the actual wording of 'recapture payment' should be modified. It probably confuses store owners since it doesn't actually capture payments. Our client has been working this way for about a year and a half now, and are fearing that these orders, while not happening often, have all shipped out for free.
My client is requesting a SQL export, if possible, showing all of these orders with payment statuses of 'Manual Capture Successful (0)'. Since the shopping cart had a 'recapture payment' option and showed 'SUCCESS' after doing so, they were under the belief that payments were being captured on these random orders over past year and a half, potentially leading to thousands of dollars in empty sales since the orders did not actually capture any payments. Is there a way to run a SQL script to find orders with these payment statuses to give them an accurate report to work from? I just spend about 30 mins looking through the DB tables and could not locate this information.
Thanks,
Greg