Customers not finding Place to add coupon code.

Store UI, layout, design, look and feel; Discussion on the customer facing pages of your online store. Cascading Style Sheets, Themes, Scriptlets, NVelocity and the components in the ConLib directory.
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Jaz
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Customers not finding Place to add coupon code.

Post by Jaz » Thu Dec 11, 2008 9:08 pm

This may sound dumb, but about a third of my customers can't find that box to apply the coupon code. I think it is fairly easy to find, but that does not chage the fact that I am updating 1/3 of the orders by hand. Has any one else had this problem. If so, has anyone found a solution?
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mazhar
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Re: Customers not finding Place to add coupon code.

Post by mazhar » Fri Dec 12, 2008 7:16 am

What about placing some animated gif or blinking text with information about coupon box location.

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Re: Customers not finding Place to add coupon code.

Post by mazhar » Fri Dec 12, 2008 7:25 am

One more thing the Coupon Code dialog is implemented as seperate user control so you just need to move a single line of code in OnPageCheckout control to change its location.

Code: Select all

<uc:CouponDialog ID="CouponDialog2" runat="server" EnableViewState="false" />
For example check the screen shot

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Jaz
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Re: Customers not finding Place to add coupon code.

Post by Jaz » Fri Dec 12, 2008 12:32 pm

Good idea. I also changed to to just say "Coupon Code" and not "Coupon or Promotional Code" If they don't see it now, they must be blind.
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Re: Customers not finding Place to add coupon code.

Post by kastnerd » Fri Jan 30, 2009 3:51 pm

Is it possible to enter coupon code before clicking Checkout now.

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Re: Customers not finding Place to add coupon code.

Post by wave_werks » Sun Feb 01, 2009 3:11 pm

kastnerd wrote:Is it possible to enter coupon code before clicking Checkout now.
Yes. I just took the following code and added it to Basket.ascx above where the checkout button code was displayed.

Code: Select all

<div style="text-align:right; margin-top:10px; margin-bottom:10px; margin-right:5px;">
<uc:CouponDialog ID="CouponDialog2" runat="server" EnableViewState="false" />
<br />
</div>
You will also want to add this code to the top of Basket.ascx where the other lines look the same. Simple add it as a new line among the others. I believe I added it as line 9.

Code: Select all

<%@ Register Src="~/ConLib/CouponDialog.ascx" TagName="CouponDialog" TagPrefix="uc" %>
Hope this helps...
- Jeff
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Re: Customers not finding Place to add coupon code.

Post by wave_werks » Sun Feb 01, 2009 3:19 pm

My new site is not live so I just did a test order with a valid coupon to verify that everything works as expected. No surprise... everything worked great! But, when I viewed the But, when I viewed the order confirmation that is emailed to both the customer and the merchant I noticed that the order total showed:
Subtotal: $65.00
Tax: $0.00
Shipping and Handling: $10.87
Discounts: $0.00
Total: $69.37

However, the coupon code that was used and the discount that was applied not represented on the receipt.

How can I add a line to the "Order Totals" section of the receipt to acknowledge and display the coupon code and the dollar amount it removes from the order so it looks like this:
Subtotal: $65.00
Tax: $0.00
Shipping and Handling: $10.87
Discounts: $0.00
Coupons: - $6.50
Total: $69.37

Is there also a way that the coupon code itself can be pulled and added to the order confirmation email? We work a lot from the invoices / order confirmations directly in our email and having this info displayed is crucial. Not to mention that it will clear up a lot of confusion for the customer when as they will now be able to see that the coupon has been removed and how much was removed.

Found another thread on the forum that had an update to a bug. Here it is in the event that anyone else needs it...
viewtopic.php?f=42&t=8461&hilit=order+c ... ion+coupon
- Jeff
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Re: Customers not finding Place to add coupon code.

Post by draneb » Thu Jan 27, 2011 9:25 pm

wave_werks wrote:
kastnerd wrote:Is it possible to enter coupon code before clicking Checkout now.
Yes. I just took the following code and added it to Basket.ascx above where the checkout button code was displayed.

Code: Select all

<div style="text-align:right; margin-top:10px; margin-bottom:10px; margin-right:5px;">
<uc:CouponDialog ID="CouponDialog2" runat="server" EnableViewState="false" />
<br />
</div>
You will also want to add this code to the top of Basket.ascx where the other lines look the same. Simple add it as a new line among the others. I believe I added it as line 9.

Code: Select all

<%@ Register Src="~/ConLib/CouponDialog.ascx" TagName="CouponDialog" TagPrefix="uc" %>
Hope this helps...
I really like the ability to move the coupon code area from the onepagecheckout to the basket page.
Does anyone know how to make a Conlib from the code above so that the Conlib can be placed in the right sidebar on the Basket page?

It works when done as shown above but when I try to just add the code
<uc:CouponDialog ID="CouponDialog2" runat="server" EnableViewState="false" />
to the right sidebar it doesn't.

Perhaps the line
<%@ Register Src="~/ConLib/CouponDialog.ascx" TagName="CouponDialog" TagPrefix="uc" %>
needs to be added to a different file?

Thank you in advance!
AC 7.0.3 build 13937

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Re: Customers not finding Place to add coupon code.

Post by jmestep » Fri Jan 28, 2011 7:36 am

Try calling it this way on the sidebar:
[[ConLib:CouponDialog]]
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draneb
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Re: Customers not finding Place to add coupon code.

Post by draneb » Fri Jan 28, 2011 10:41 am

Thanks so much Judy! That worked perfectly. :)
AC 7.0.3 build 13937

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