Shipping options display in checkout
Posted: Thu Nov 01, 2012 9:21 pm
I'd like to suggest that the display of shipping options during checkout should be changed from a drop down control to radio buttons. While the drop down is more compact it only shows the customer one option without interacting with the control. Some customers start moving pretty fast through the checkout process and can miss the option of changing shipping. The default behavior of AC7 would be to select the fist valid option in the list. That coud be Priority Mail at a higher price than FedEx Ground the second entry in the list.
I have had Joe Payne customize our checkout to show valid options with a radio button list sorted from lowest cost to highest cost with the lowest cost being selected (ie Default) The sort logic should also be applied to the estimator, but that is less critical. Over the last year since the change, we don't see what look like obvious mistakes of overpriced shipping options chosen, just because it was first in the list.
Hope this helps
Chip
I have had Joe Payne customize our checkout to show valid options with a radio button list sorted from lowest cost to highest cost with the lowest cost being selected (ie Default) The sort logic should also be applied to the estimator, but that is less critical. Over the last year since the change, we don't see what look like obvious mistakes of overpriced shipping options chosen, just because it was first in the list.
Hope this helps
Chip