License key is changing because store is now a subdomain

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bakerylady
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License key is changing because store is now a subdomain

Post by bakerylady » Thu Oct 09, 2014 1:56 pm

Question: I'm changing my AC so Wordpress hosts the pages and the ecommerce is AC. The main url is http://www.website.com and the AC is becoming store.website.com. I think I did an oops. The wordpress is coming up fine, but the store has not propagated. Was I supposed to put the store.website license key in prior to the move, and if so, how do I get to it, now that I've moved the website.com to wordpress? Would that keep it from coming up?

Thank you for any help you can offer.

Bakerylady

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Katie
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Re: License key is changing because store is now a subdomain

Post by Katie » Thu Oct 09, 2014 3:56 pm

You need to request a new key! Just login to your account with us and go to your order. At the bottom, there is a form to request keys. Just let us know the new website name and we'll gladly exchange the key for you.
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

bakerylady
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Joined: Mon Sep 15, 2014 9:21 am

Re: License key is changing because store is now a subdomain

Post by bakerylady » Thu Oct 09, 2014 5:54 pm

Thank you. I have already received the new key, but I did not enter it prior to repointing store.website.com to AC. It hasn't propagated yet, and I'm wondering if that is why. Would that keep it from coming up under the url store.website.com? And now I don't know how to get into the admin panel to enter the new license key. Did I mess up or it's just taking a long time? Thank you.

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Katie
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Re: License key is changing because store is now a subdomain

Post by Katie » Fri Oct 10, 2014 5:16 am

I'm not sure which version you are using, so I'll point you to the instructions.

For 7.0.x installs, see http://help.ablecommerce.com/installati ... _for_7.htm

Go down to the section "3) Install a License Key after AbleCommerce has expired or no longer accessible"

For Gold installs, see http://help.ablecommerce.com/installati ... e_keys.htm

The instructions are very much the same except if you are using a really old version of 7.0.x.

The basic idea is to delete the \app_data\commercebuilder.lic file. Then access any page and the update key form will appear. Then you will enter your new key.

Let me know if you have any questions.

Katie
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

bakerylady
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Joined: Mon Sep 15, 2014 9:21 am

Re: License key is changing because store is now a subdomain

Post by bakerylady » Fri Oct 10, 2014 6:27 am

Katie,
Thank you, would not putting in the new license key keep it from propagating?

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Katie
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Re: License key is changing because store is now a subdomain

Post by Katie » Fri Oct 10, 2014 6:51 am

Your DNS propagation is a totally separate issue.

The license key is bound to the domain name. So, once the key is installed, the site will only respond to the domain that it was issued for.
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

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