How Do I reset my Merchant ID Login

This forum is where we'll mirror posts that are of value to the community so they may be more easily found.
Post Reply
albatreeq
Lieutenant, Jr. Grade (LT JG)
Lieutenant, Jr. Grade (LT JG)
Posts: 33
Joined: Sat Jul 19, 2008 11:14 am

How Do I reset my Merchant ID Login

Post by albatreeq » Sat Jul 26, 2008 9:57 am

My merchant login shows "This account has been locked for 10 minutes" becuse I entered wrong password couple of time. The forgot password link also does not work. How do I reset the password? :cry:

User avatar
jmestep
AbleCommerce Angel
Posts: 8164
Joined: Sun Feb 29, 2004 8:04 pm
Location: Dayton, OH
Contact:

Re: How Do I reset my Merchant ID Login

Post by jmestep » Sat Jul 26, 2008 11:03 am

The only way I have found is to go directly to the database and changed the entries in the ac_User table for that id- Change IsLockedOut to false, change LastLockoutDate to something a few hours previous, change FailedPasswordAttemptCount to 0. I don't think you can re-set the password, but if you clear the above you might be able to login with what you think it is.
Judy Estep
Web Developer
jestep@web2market.com
http://www.web2market.com
708-653-3100 x209
New search report plugin for business intelligence:
http://www.web2market.com/Search-Report ... -P154.aspx

User avatar
Logan Rhodehamel
Developer
Developer
Posts: 4116
Joined: Wed Dec 10, 2003 5:26 pm

Re: How Do I reset my Merchant ID Login

Post by Logan Rhodehamel » Mon Jul 28, 2008 2:22 pm

There are a couple of options. One is to use the ResetAdmin script. This is found in the "Install" folder of the distribution files, but I am attaching a more recent edition here (the version that is in the final distribution won't reset the account locked indicator).

There are three things you have to set at the top of the file:

Code: Select all

        //BY DEFAULT THIS SCRIPT IS DISABLED
        //CHANGE THE LINE BELOW FROM FALSE TO TRUE TO USE THIS SCRIPT
        bool enabled = false;
        
        //THIS IS THE USER THAT WILL BE CREATED OR RESET
        //YOU CAN UPDATE THEM IF YOU WANT TO USE SOMETHING OTHER THAN DEFAULT
        string userName = "admin@ablecommerce.com";
        string password = "password";
So put that script in place on your server, adjust these settings, and then visit the script in the browser. Then you should be able to log in with the user account you specify.

You must delete the file as soon as you are done using it.
Cheers,
Logan
Image.com

If I do not respond to an unsolicited private message, it's not because I'm ignoring you. It's because the answer to your question is valuable to others. Try the new topic button.

Post Reply