Import of store causes resend of order confirmation emails

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mfreeze
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Import of store causes resend of order confirmation emails

Post by mfreeze » Tue Jan 19, 2010 2:14 pm

I exported a 7.03 store using the 7.04 dataport. When importing the store to a new 7.04 site, all order confirmation emails were resent. This caused a major issue since customers who received these emails thought a new order had been placed in their name. Some of these customers were very irate.

How do I import an entire store without these emails being sent?
Mary E Freeze

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Web Hosting and Design, ASP and CFMX Development

http://www.ffgraphics.com

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jmestep
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Re: Import of store causes resend of order confirmation emails

Post by jmestep » Tue Jan 19, 2010 6:32 pm

You have to take the email settings out temporarily. I learned that the hard way.
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mfreeze
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Re: Import of store causes resend of order confirmation emails

Post by mfreeze » Wed Jan 20, 2010 11:29 am

Thanks for the reply. I ended up importing selected data and unselecting store settings. That worked but yours is a better solution; I just need to find a time to remove the email settings until I export the store.
Mary E Freeze

Freeze Frame Graphics
Web Hosting and Design, ASP and CFMX Development

http://www.ffgraphics.com

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Re: Import of store causes resend of order confirmation emails

Post by Shopping Cart Admin » Mon Feb 01, 2010 12:31 pm

Hello All,

After installation, do not setup your email server settings prior to importing.

http://help.ablecommerce.com/upgrades/a ... erce_7.htm
Thanks for your support

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mfreeze
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Re: Import of store causes resend of order confirmation emails

Post by mfreeze » Mon Feb 01, 2010 12:58 pm

Got that.

Still need help with the import errors.
Mary E Freeze

Freeze Frame Graphics
Web Hosting and Design, ASP and CFMX Development

http://www.ffgraphics.com

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