Customer Order Notification email not sending

[dmurphy4]

Can someone confirm the Payment Authorization Succeeded trigger correctly sends out the Customer Order Notification email using RC5? I am using Cybersource on Test mode using the "4111111111111111" credit card. After checking the order in the dashboard, the order shows "Authorized". I can send a test email (using the Customer Order Notification email template) to a user and works fine. So I think the email is not triggering correctly?

Thanks!

[jguengerich]

I am using Gold R5 and Cybersource on test mode, and the Customer Order Notification emails are sent correctly. Is there anything in AC's error log?

[dmurphy4]

I ran a couple test orders this morning. No errors in the log.

[jguengerich]

Is everything correct in Configure > Email > Templates, Customer Order Notification? Trigger should be "Order was placed".

[dmurphy4]

Palm to the head. That was it - placing the Order Confirmation email to "Order was placed" trigger. I'm curious if Cybersource has to be live in order for the Order Confirmation trigger to be set to "Payment Authorization Succeeded"? We will see...

[jguengerich]

Sorry, I didn't read your original post very well, I missed that you specified the trigger.

I haven't tried using "Payment Authorization Succeeded" as the trigger. It would seem like if AC says "Authorized", the trigger should have fired. Maybe someone from AC can answer?

[Katie]

We have had some issues with triggers and statuses not working properly in R5.

Please apply this new service patch and see if it helps.

http://help.ablecommerce.com/index.htm# ... old_r5.htm

Thanks!
Katie