After upgrade to R2, Manage Products does not Show Products

[itnovator]

After successfully upgraded to R2, Manage Products (Admin->Catalog->Products) page does not show all products created before. Just empty. However, it does not prevent front-end functioning properly. Does anyone know what possible fix can be applied?

thanks,

[Katie]

If you are using Lucene search, try going to Website > Indexes and rebuilding the indexes manually.

[itnovator]

Thank you, you rock!!

Last problem is that Add Layout and Edit Layout page does not show any options in the box to select from. Basically, nothing to allow selection to build or edit layout. There used to be some of options.

[Katie]

Did you have custom controls that are in a sub-folder? There is a known issue when the custom controls are not in the main \conlib\ folder.

Also, do you have plans to upgrade to the latest version? Instead of upgrading one by one, you might want to think about installing R6 and merging any customizations. After installing, you can point to the R2 database and it should make all the necessary updates from R2 through R6.

[itnovator]

Yes, we do have one custom control for payment gateway inside "/conLib/CheckOut/PaymentForms". Do you know why it caused the problem. We could fix from the source codes level.

About the suggestion...there was complication. The system was initially developed by outsourcing company. The relationship ended up mess. I agree with you that installing R6 then applying the customization is a better idea. However, the management decided to revamp front-end first to catch the Business Show date for other provinces in Canada. So we need to rush fixing everything up and applying the new design on the front-end first. Applying R2 is mainly to fix the SSL problem. The application was temeribly done/half done by previous company.

By the way, do you have any suggestion on applying a new theme with responsive web design philosophy. Any hint?

thanks,

[Katie]

Add Layout and Edit Layout page does not show any options in the box to select from. Basically, nothing to allow selection to build or edit layout

Make sure that all the files in the \conlib\ folder have been upgraded. I can't find any other reason they wouldn't appear.

do you have any suggestion on applying a new theme with responsive web design philosophy

Sorry, but I don't have any specifics on how to modify a theme. We make extensive use of CSS, so if you start making your custom changes there, it would be a good start. AbleCommerce can be heavily customized without the source code, so just dig in to the CSS and see what you can do!

[itnovator]

Thanks, Katie, CSS won't be any issue. I am more concern about the Add Layout and Edit Layout page, not clue why those element/blocks used to build layout do not show up. Will update you if I have any more information. Sweet help!!

[itnovator]

Okay, here is more info for this glitch. The problem is partially solved after I added

LeftAvailableControls.DataTextField = "DisplayName";
LeftAvailableControls.DataValueField = "Name";

However, I double-check "aspx" file, the control has already define the above binding fields. Weird that we still need to add them on the code-behind:

<asp:ListBox ID="LeftAvailableControls" runat="server" SelectionMode="multiple" Height="100px" Width="200px" DataTextField="DisplayName" DataValueField="Name"></asp:ListBox>

The reason why I said "partially" solved, because it only works on local through VS. After I rebuilt and uploaded to the live server, all controls are still missing. It is really weird.

Do you have any clue? Other than this, everything works perfectly after upgrading to R2.