TIMED Email Trigger (if order not paid within x minutes)?

bugman · Post by **bugman** » Mon Jan 04, 2016 2:29 pm

One thing that is a source of grief for me is when customers choose to pay with Paypal but don't complete the payment, and for whatever reason they are sometimes unaware that the payment was not fully completed (maybe the phone rings & they are distracted before they fully complete payment, etc).

I have my Able site set to send a Customer Order Notification email based on the trigger "Order was placed", so... as soon as the user hits "Pay with Paypal" button & is whisked away to the Paypal site, Ablecommerce considers the order "placed", and triggers the email - whether payment is actually made or not. So customer gets an email saying "Thanks for your order, it will ship tomorrow!", when in fact we are not going to ship the order until it's paid in full. If we don't find these ourselves, the customer emails in a few days wondering where their order is, and we tactfully try to avoid calling them an IDIOT because they could not tell that they never really paid!@!!$!!&!#!! (do I sound frustrated!?!?!)

It's not a good situation.

I have the store setting set to "Do not create order unless it has successful payment", but it still gets created - I guess Able assumes that if customer hits "Pay with Paypal", they must mean it! But sometimes they DON'T!

Is there any way to automatically trigger an email template to be sent if a certain amount of time passes after an order has been placed and it isn't marked PAID and COMPLETE? (e.g. poll all open orders every 10 minutes, and if payment status = PENDING then send a certain email, and mark that it has been sent so same order won't get same email sent a 2nd time)?

Can NEW TRIGGERS be created in Able at all? Are there any developers that do that?

Any ideas welcome!!

Post by **mazhar** » Wed Jan 06, 2016 5:19 am

You can create custom timed event as discussed in this post viewtopic.php?f=65&t=17446
You can have some code to find the orders with pending payment and with paypal method. If there is some order you can check its order date and if it meets the criteria you can write some code to trigger the Email and update order status.

bugman · Post by **bugman** » Sat Jan 09, 2016 8:09 am

I will pass this along to my developer - thank you!!!

AbleCommerce Shopping Cart Software

TIMED Email Trigger (if order not paid within x minutes)?

TIMED Email Trigger (if order not paid within x minutes)?

Re: TIMED Email Trigger (if order not paid within x minutes)?

Re: TIMED Email Trigger (if order not paid within x minutes)?