Customer Accounts Disabled?

Post by **Katie** » Wed Nov 04, 2015 5:05 am

Hi Joe,

There is another discussion going on with disabled accounts here - viewtopic.php?f=65&t=18574&start=0

What is strange is that the account does NOT show as disabled to the admin user, but the customer is getting a message when trying to use the Lost Password form. I'm not if it's related to what you had been experiencing, but I wanted to keep you in the loop.

Thanks for the update
Katie

crockettdunn · Post by **crockettdunn** » Wed Jan 27, 2016 1:33 pm

I just found 4379 disabled (isapproved=0) users on my client's site, which was upgraded on 1/16. Haven't had time to do any investigation yet, but I did go as far as seeing they weren't disabled before the upgrade.

has anyone investigated this further?

crockettdunn · Post by **crockettdunn** » Thu Jan 28, 2016 8:13 am

FYI I did some investigation, and the users went from enabled to enabled during the upgrade from 7.07 to Gold (I ran a backup immediately before/after the upgrade)

AbleMods · Post by **AbleMods** » Thu Jan 28, 2016 8:57 am

We never found a cause. Issue stopped happening after a few days without any explanation.

Post by **Katie** » Thu Jan 28, 2016 1:38 pm

Katie wrote:Hi Joe,

There is another discussion going on with disabled accounts here - viewtopic.php?f=65&t=18574&start=0

What is strange is that the account does NOT show as disabled to the admin user, but the customer is getting a message when trying to use the Lost Password form. I'm not if it's related to what you had been experiencing, but I wanted to keep you in the loop.

Thanks for the update
Katie

A more current discussion has been going in the the link I posted above. We finally figured out the issue and a fix is coming. The exact way to replicate the issue is only partially discovered.

AbleMods · Post by **AbleMods** » Thu Jan 28, 2016 3:13 pm

Great to see you found at least part of the culprit. That was one really, really tough issue to nail down.

Post by **Katie** » Fri Jan 29, 2016 4:17 am

I know. It was going on over a year I think. I finally figured it out after we upgraded our own site to Gold and I was trying to login with a test account that I created in AC7. That's when we discovered that there were two users with the same email. (1 registered and 1 anonymous)

I still cannot figure out how this can happen in Gold though. That has been frustrating...

AbleMods · Post by **AbleMods** » Fri Jan 29, 2016 4:31 am

Katie wrote:I still cannot figure out how this can happen in Gold though. That has been frustrating...

At least now we know what to look for....that's a long way from where this started

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Customer Accounts Disabled?

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