Email template "Note added by merchant" fails

[bugman]

I have the "Note added by merchant" email template set to trigger on "Order note was added by merchant", but it isn't working as expected.

I have one valid email address (not a variable) in the TO field of the template, and another different valid address (not a variable) in the CC field.

When I add a note to an order, by default both of the checkboxes under the note box ("This is a private note (hide from customer)" and "Mark all notes for this order as read") ARE checked.

If I leave them both checked, or if I UNcheck ONE of them (either one) & leave the other checked, neither of the email address I have set in the TO/CC fields gets an email.

If I UNcheck BOTH of those checkboxes before saving the new note, then both email addresses DO get a notification email.

I thought maybe the template itself had become corrupted somehow, so I replaced the html code with code copied from the same stock template in a 2nd AC site I have, no change.

Any ideas?

[Katie]

Hello,

It seems like this is working as expected. By leaving the checkbox checked for "This is a private note (hide from customer)", you are adding a note that only other merchants viewing the order will see. The feature is designed as a notification system between the customer and the merchant. By unchecking that private note box, then you are sending the notification to the customer letting them know that the merchant has a left an order note.

I'm not sure how you intend on using the notes system, but if you explained what you need it to do, I might be able to help with a work-around.

Thanks
Katie

[bugman]

So, are you saying that if the PRIVATE checkbox is CHECKED, the system will not trigger an email to send regardless of what email addresses are in the TO/CC/BCC fields?

What I want is for ME to get an email whenever my employee adds a note to an order so I can review the order to see what was done (maybe she had to manually mark one as paid when Paypal IPN fails (which does happen!), etc). I had "merchant" in the FROM field, and MY address (which is NOT same as merchant address) in the TO field, and it seemed to be working fine.

Then, I added my employee's address - which IS the same as the merchant address - in the TO field also (separated just by a comma - no spaces, JUST a comma) so that SHE would get an email if *I* added a note. Actually I assumed with this setup, BOTH of us would get an email notification when EITHER of us added a note, but in fact just the opposite happened - NEITHER of us got an email when EITHER of us added a note.

I have now changed it back to having only my address in the TO field, and it seems to be working - I am getting email notifications. But ONLY me of course as there are no other addresses but mine.

2016-02-29_1610.png

How should it be set so that BOTH of us will get an email if EITHER of us adds a comment? (Of course it's unnecessary for the one who actually creates the note to get an email for the note that they just created, but I assumed there was no way to prevent that?)