Ooop Discounts not applying

[bigtires001]

Hello I am working with a copy of able that has been upgrade twice now and also has some custom features.

AbleCommerce for ASP.NET
VERSION: 7.0.90.8302
Release Label: GoldR10

The customer complained of discounts not applying and I found they are not. I created a new discount and tried testing it with many variations. The discount does "Display" on the product details page when viewing a product, however it is not affecting the price shown or when the item is added to the cart.

How could I begin to troubleshoot if even the most basic discount will not apply?

[Katie]

Hi there,

First, make sure that you have the latest patches applied. If you go to our help.ablecommerce.com website, you can find all the recent hot patches and service updates. For Gold R10, you should make sure the SR1 (build 8620) is applied.

http://help.ablecommerce.com/index.htm# ... ld_r10.htm

I reviewed the change log, and we did fix a number of discount issues, but I'm not sure if this will fix your issue. In other words, I don't know what has been customized.

What we always recommend for troubleshooting purposes is to have a stock installation of AbleCommerce that you can reference in case problems like this arise from customizations. If you can reproduce it with our stock files, then it can be reported as a bug. It's a simple way to troubleshoot, and if you need a development license for this purpose, just request one through your order.

Hope this helps,
Katie

[bigtires001]

Hello Katie,

Well I am back at it again, I have checked for error codes and the updates I did find one of my issues but now I ma left with a question.


Basically during one of the upgrades the option "attached" was added in the discounts tab on the product details page. those basically needed manually checked for each discount.

Here is my issue.

The customer has a kitted product with a base price of $0. once the user begins to select options it builds the price. However the kitted items are not receiving the user groups 30% discount. I understand if I change the products base price to 100.00 then I can see the discount apply to the base price but not the kitted items.


I have the stores discount mode set to line item,

The discount is specific to the items I am working with and the kitted items they are made from.

I made sure the discounts were attached.


So before I go ripping into the software some more should this be working? should I be able to apply a discount to a products kitted items?

[Katie]

I haven't been able to reproduce this. Here is how I have setup a Kit with member discount.

Global Member discount of 30% applied to a single group.

Master Kit Product: has group restrictions applied; price = 0
Kit product 1: has group restrictions applied; price = 5
Kit product 2: has group restrictions applied; price = 10
Kit product 3: has group restrictions applied; price = 15
Kit product 4: has group restrictions applied; price = 20

I can add any combination to the cart, and the member discount is applied.

Then I changed the discount from Global to individual product and applied the discount to each product - the Master Kit Product and each of the Kit products 1 - 4.

I tested again, and the discounts applied correctly.

With Kits and Discounts....both being very complex features, you would need to provide some very detailed setup instructions so we can try to reproduce the issue.

Did you apply all the available patches for R10?

Thanks,
Katie

[bigtires001]

Hello Katie,

Unfortunately we have modified the software.

And at this time we feel we it is impossible to apply the patch from AbleCommerce. This just would be applicable when we did not modify/add any code.

These patches are compiled version for hotfixes. If we build source code, then hotfix is overwritten, if we don't build, all modifications are damaged.


Can we have the source for CommerceBuilder.Services.Checkout.BasketService so we can update our software without destroying our years of work? The customer does not have the budjet for us to re apply all the customization's, and there not very impressed with all this, I doubt I could convince them to purchase the source code to apply a patch to fix a function that should be working built in.


I'm kinda stuck here, is there any way to fix the software without destroying our work?

[Katie]

Generally, AbleCommerce can be modified so that you don't need to change the core source files. I've seen many customers who are able to write code so that they can continue to apply patches and upgrades. If you are in there changing the source code, then we are happy to provide your updated source files so you can apply the bug fixes without hurting your custom changes.

The forums is not an appropriate place to ask for order information though. Can you have the person who placed the order login to their account and make the request, or private message me the order number?

Thanks
Katie