Admin Log Out Constantly

[kwikstand]

Ever since I upgrade to R11, I get logged out every few minutes. When I am processing orders, it seems many times, when I turn back to my admin panel to do something, I have to log in again. It must be logging out like every 5 minutes. I thought I remember a setting for this, but I can't find any now.

Any suggestions?

[NC Software]

I suggest investigating your browser privacy settings such as cookies. Also if you use a security product like Norton I suggest turning off the option where it will delete "tracking cookies" etc. Try a different browser and see if the same thing happens.

[kwikstand]

I'll loo into it, but nothing has changed with my browser or Norton.

[Naveed]

Please check your web.config file for session timeout value. For latest AC Gold releases the value is 15 minutes:

Code: Select all

<sessionState mode="InProc" timeout="15" cookieName="ACGOLD.SESSIONID"/>

You can adjust the value as needed. I hope it will solve your issue.

[kwikstand]

Thanks,

I already had my webconfig file just like that. I increased it to 30, and it doesn't work any better.

[Katie]

Confirm you are changing the sessionstate. There are two lines in the web.config that have a timeout. This has always worked for me.

Neal gave you some suggestions with Norton and also to try a different browser. How did that go? If the change in web.config isn't working, then I would definitely think this is related to cookies. You could also try recycling the application pool.

Thanks
Katie

[mazhar]

As Katie suggested there are two places and you should update them both. Make sure to update timeout in forms element after updating sessionstate

Code: Select all

<forms timeout="15" slidingExpiration="true" name="ACGOLD.ASPXAUTH"/>

[kwikstand]

Thanks for the advice. It seems to be working better now. I did both, edit the web.config file and cleared my browser.