ACGold Export to ShipStation Error Code 500

[skinsfan99]

About 2 hours ago we started having issues exporting orders from AC to ShipStation. After we press Export we get the following error:

Failed to export Order # 11841: The remote server returned an error: (500) Internal Server Error.

We have tried numerous orders and get the same error on all of them.

I contacted ShipStation via their support chat window and got no where. The rep I was speaking with wanted to say it was because we changed something and didn't configure it correctly. I tried to get her to understand that we had not changed anything and that prior to getting the error we had exported over 75 orders with no issues. I finally got to a senior support person and they are asking the following:

AbleCommerce needs to get the JSON request and response you are making to ShipStation and have that sent over to: apisupport@shipstation.com

Is this something you can help me with?

Are you able to tell me who hosts the ShipStation application?

This is a big issue as we are unable to ship any packages at the moment.


Thanks,
David

[Katie]

Hello David,

Apparently, ShipStation was having a temporary problem with their service. We had a couple other customers report the issue to us, but then I was told that it started working again.

One customer even contacted ShipStation to see if they were having problems, but their tech person said no. So, it seems that they weren't even aware of it.

Anyway, go ahead and give it another try. Should be working again.

Thanks,
Katie