Issue with ShipStation sync back.

[sciencesight]

We use ShipStation because it lets us pick and choose carriers (UPS, FedEx, USPS) with best time in transit and rate.

Our site only offers the customer generic ship choices (Standard, Priority, Urgent) with FedEx chosen by us to generate rates in the background. This is so we can easily employ the genius of ShipStation to switch between the three carriers as desired.

Problem is that the hotlink url for the synced back tracking is designed to always be the ship carrier chosen at time of order (hidden FedEx), and cannot be changed. Result is customer confusion as to why his USPS tracking number is invalid at FedEx. This is counter to why merchants choose to use ShipStation in the first place.

Is there a possibility this can be corrected down the line? We’d like to have the sync back carry info about the actual carrier used.
Or, since we have all three carriers integrated, could there at least be a way for us to go into the order and manually change the chosen shipping carrier after the sync back so customer has the correct tracking URL?

[Katie]

Hello Dave,

Can you edit the shipment? There should be an option to edit the carrier from that page. You will need to configure the carriers within AbleCommerce for them to show up. That doesn't necessarily mean you have to offer them to the customer, but they should all be present on the edit shipment page for you to select.

Thanks,
Katie

[sciencesight]

Hello Katie,

The ShipOrder.aspx page allows us to choose between all integrated carriers when entering tracking numbers. Once the order is shipped, the EditShipment.aspx page drops the ability to allow us to re-assign the carrier. It would be nice if we could.

Thanks,
Dave