Product restricted to PUBLIC group is hidden to all

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bugman
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Product restricted to PUBLIC group is hidden to all

Post by bugman » Mon Jan 06, 2020 2:26 pm

If I enable Group Restrictions on a product, and select PUBLIC as a group that should have access to the product, the product CANNOT be seen while browsing my site anonymously (NOT logged in to an account).

I would have thought that the group "Public" would mean that anonymous users WOULD be able to see the product.

What am I missing?
Thanks!

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bugman
AbleCommerce for ASP.NET
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Naveed
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Re: Product restricted to PUBLIC group is hidden to all

Post by Naveed » Wed Jan 22, 2020 7:46 am

PUBLIC is not one of the default groups, it seems a custom group added by you to manage products.

When a product is restricted to some groups, only the users who are added to those groups can view that product. Other users can not view that product anymore.

I would have thought that the group "Public" would mean that anonymous users WOULD be able to see the product.
There is a group in AC Gold "_Default_ " which I think you are looking for. Otherwise for all other groups (your custom groups) you have to add users to the groups. The "_Default_ " group is the group, all users will have access by default.

bugman
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Re: Product restricted to PUBLIC group is hidden to all

Post by bugman » Wed Jan 22, 2020 5:23 pm

Thanks for your response. I did not think we created the group "PUBLIC", but... maybe we did? I will discuss with my developer.

How can I restrict a product (or products) from only one particular group without hiding those products from other groups - or from the general public (anyone browsing my site that is not logged in as a member of ANY group)?

Let's say I sell shoes. I want to have special discounted prices for WHOLESALERS.

I don't like Able's "Discounts" feature because it does not show the actual discounted price - instead, it shows the normal (retail) price with a note that says "30% Discount available" - I don't like that - I want my wholesale customers to just see the actual discounted wholesale price.

So... I cloned my products, made some of them the "wholesale" shoe products, and set those at a lower price.

I only want customers in my WHOLESALE user group to see these products, so I enable Group Restrictions, and set those wholesale priced shoes as available to members of the Wholesale group only - all is good up to this point.

BUT - Wholesalers can ALSO still see all the REGULAR priced shoe items that are NOT restricted to any user groups.

So I thought I would restrict all the normally priced shoes to ALL GROUPS EXCEPT the Wholesalers, but when I do that, if you browse my site without logging in, the normally priced shoes cannot be seen at all - one must login to see them.

How can I prevent the Wholesalers from seeing the normally priced items without preventing the "general public" from seeing them?
Thanks!

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bugman
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Naveed
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Re: Product restricted to PUBLIC group is hidden to all

Post by Naveed » Wed Jan 22, 2020 11:20 pm

Thank you for explaining the problem in details.
How can I prevent the Wholesalers from seeing the normally priced items without preventing the "general public" from seeing them?
When "Group Restrictions" are enabled for a product, the product will not be visible to any one except the selected groups, so this feature will not help you in your scenario.

Your issue is that you want WHOLESALERS users SEE a discounted price for the same products, while other users SEE the normal price.
To solve this problem, I have another suggestion for you, it will solve your issue without duplicating the products and without using group restrictions feature. Please follow these steps:

1. For your original product, disable the group restrictions. so that it is available to all users including the whole-sellers and other users.
2. From product admin page, select "Specials" tab and add a new "Specials" rule.
3. Set the discounted special price under " Special Price: " field.
4. You do not need to setup optional start and end date (its optional, so you can setup if required).
5. Under "Groups " selection select your WHOLESALERS users group, and save.

Now the logged in WHOLESALERS users will see the discounted prices, while all other users will see the normal prices for same products.

Please check the screen capture for reference:
https://imgur.com/a/HdjQUNS

I hope it solves your issue. If it solves your issue, then you can delete your duplicated products.

Thanks.

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Naveed
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Re: Product restricted to PUBLIC group is hidden to all

Post by Naveed » Thu Jan 23, 2020 1:38 am

I checked another forum post about the same issue, and have some variants related price issues, So, I am providing some more details:

In case you have product with options (variants) for any such products, then you have to setup the variant prices based on the base product price.


For example:

Product base price is $100.
Special Wholesale price is $70.

Products have 3 variants: Small, Medium, and Large
Setup the prices such that:

Small : Price 0.00 Modify ( will result in $100.0 for normal users, and $70 for wholesalers)
Medium: Price +5.00 Modify ( will result in $105.0 for normal users, and $75 for wholesalers)
Large: Price +10.00 Modify ( will result in $110.0 for normal users, and $80 for wholesalers)

if your variant prices use different pattern for normal users and whole-sellers, then I am sorry there seems no easy workaround for you.

bugman
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Re: Product restricted to PUBLIC group is hidden to all

Post by bugman » Thu Jan 23, 2020 12:46 pm

Naveed - thanks again for your reply.

Yes, I had hoped the "Specials" feature would work for me, and as you said it is perfect for the base product, but I do have many variants of my products, and the relationship between the regular price & wholesale price is not consistent throughout the variants, so, it will not work for me. At least not without presenting significant limitations to my ability to structure and modify prices for each customer class as I want to going forward.

(That other post you mentioned may well have been started by me, as I have asked about this in other posts.) :-)

I sure wish Able would allow for the setting of specific prices for each user group on a per variant level - surely I am not the only person who would like to see that feature, right?!

It's looking like I'm just going to have to have to resort to custom mods to accomplish what I want. :-(

Please keep this issue in the back of your mind, and let me know if you think of any other options that might work!

Meanwhile... thanks again for your input!
Thanks!

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bugman
AbleCommerce for ASP.NET
VERSION: 7.0.90.8302
Release Label: GoldR10

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