Capture a different amount than authorized with CC

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BBHartley
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Capture a different amount than authorized with CC

Post by BBHartley » Tue Jun 07, 2022 12:05 pm

We automatically authorize cards (Payflow Gateway) at checkout but do not charge the card (capture) until the order is ready to go out.

We had a situation this week where the amount to be charged was LESS than the authorized amount. How do we charge just the actual amount (always would be LESS)?

I had a similar situation this week buying something for myself for another company. My card was authorized for one amount (shown as pending) on my CC, but was charged a different amount (actually higher) for the actual charge. We would never charge more, but less happens occassionally.

I know we can Capture the full amount and then create a separate refund, but it would be cleaner to never capture the incorrect amount.

Suggestions? Thanks!

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Katie
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Re: Capture a different amount than authorized with CC

Post by Katie » Tue Jun 07, 2022 1:19 pm

hi,

First off, these forums are no longer active. We have a new forum where you can still post questions for AbleCommerce Gold -
https://www.ablecommerce.com/forums/top ... sions-only

To answer your question, there is a "Capture Amount" field available when you go to capture the payment. You can enter a different value. If the order amount has already been adjusted, this amount should be adjusted as well. But it would also depend on the version you are using since I can't recall when this feature was added. For more info, please see the merchant guide here:

http://help.ablecommerce.com/mergedproj ... yments.htm

There are some payment gateways that support a capture amount OVER the amount initially authorized. It's not common, and you would probably need to contact your merchant account service to see if your gateway supports it.
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

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