Cannot get ContactUs form to work in AC Gold

[rlopez]

Has anyone upgraded from AC7X to Gold that is using the ContactUs form ConLib control that was built for AC7X? If so did you have to modify the ConLib files to work after upgrading? I've been working on this control to try and make it work for the Gold ConLib control and have not had any success. Here is the error I'm receiving.

[[ConLib:ContactUs SendTo="info@boatingsolutions.com" ]] Illegal characters in path.

I would have thought that this form would have been installed as a standard feature for AC7 & Gold. Any feedback would be great.

Rick L.

[mazhar]

ContactUs control for AbleCommerce Gold is available in this thread viewtopic.php?f=47&t=17102

[rlopez]

Thank you for updating this ContactUs form for the Gold application. I'm having a problem with receiving the form when sent. It appears that it must be an SMTP issue at my end. I'm working on getting the Captcha included to keep from being spammed. This appeared to be a great feature when this from was designed for the Able7X. Thanks again for getting it working in Able Gold.

Rick L.

[mazhar]

I just went through the complete 7.0 contactus control thread and found that there were actully four different versions of controls posted in there. I just ported them all to gold and posted in the gold thread here viewtopic.php?f=47&t=17102

[webbspot]

Hi,

I just installed the contact form and ran a few tests, but it does not seem to be working properly. I have my SMTP correctlry configured on the site and it sends test emails to me no problem. When I try the contact form it says the message was sent, but I get no email in my inbox. After checking with my SMTP service the sent mail is not even making to that server. I am using the latest contact form listed with captcha. Please let me know what other info I may need to give to see why this is happening.

Thank you,

David

[mazhar]

I tried the control posted in this post viewtopic.php?f=47&t=17102#p73011 and it worked for me. It sent the Email to specified Email address. I was using Gmail SMTP settings for my local install.

[webbspot]

It does seem odd that it is going through the motions and saying that it has been sent, but nothing happens. I have the smtp set up through mailjet and it works on all emails going out through the admin section (order confirmations, etc...) I have tried manually attaching a sent from direct from calling the ConLib like shown in the example as well as leaving it without that information so it would send from the default address. I am at a total loss here because I keep getting the message sent confirmation, but my mailjet dashboard shows that it doesn't make it to the server at all. My site is still in the early building phase, but can attach links if needed. Comparing the code to the email configurations looks like there is no reason why it wouldn't work, but I am pretty new to asp.net in general. Please help!

Thanks so much,
David

[Katie]

Have you tried sending to some different email addresses? Anything showing up on the app_data\logs\app.log file?

[ForumsAdmin]

Something is definately wrong with how you are trying to send the emails. The emails are getting sent from merchant admin it means that the standard AbleCommerce code is able to send the emails without any issues. The custom conlib you are tyring to use isn't sending the emails. It is not possible for us to know exactly what is wrong with your custom code or email settings unless we are ourselves involved in the actual development. There are some limitations of help and support we can offer via forums. You will need to make some more effort and do the detective work. We can only offer a few pointers to the right direction.
One thing you can try to make sure is that you are providing a valid send to email address.

[webbspot]

I didn't know this was a Control that you could screw up. I dropped it into my ConLib folder, called it on a page with my sending email address and it says it sent fine....nothing happened. I took the email off so it would just send from the default...still nothing. Obviously something is wrong, but I don't see what I could have done wrong. This was a fresh R6 build with proper SMTP settings in the admin section. It's not a big deal .... I worked a custom contact form that just calls the smtp server direct instead of trying to pull from the email control. It worked fine on the very first try, so I think I understand how the smtp controls work, I am just puzzled as to why these forms didn't work for me. Maybe it has something to do with using mailjet instead of another service like gmail... I have no idea. It just seemed like if the admin worked the control should have no problems.