Gold R5 inventory destocking not working with paid trigger

AbleMods · Post by **AbleMods** » Sun Jul 07, 2013 9:15 am

Using a Gold R5 demo install, I was able to see the following incorrect behavior:

1. Make sure inventory is enabled in Configure/Store/General
2. Set the All-in-One Printer to inventory mode: Track Product
3. Set the in-stock quantity to 10
4. Create a payment method with type "Phone Call" and name it "Call Me". No gateway, All Groups.
5. Make sure order status triggers are set to the defaults:
5a. Order Placed trigger assigned to Payment Pending status, stock set to "None"
5b. Order Paid trigger assigned to Shipment Pending status, stock set to "Destock"
6. Go buy the all-in-one printer from the shopper side. Use the Call Me payment method to pay for it.
7. Go the admin, pull up the view-order page. Note order status is 'Payment Pending' and correct. Note payment section has 'Received' button as it should.
8. Click the 'Received' button. Note order status changes to "Shipment Pending".

Now click the link in the line items to edit the all-in-one printer product. Note in-stock quantity still says 10. It should say 9.

System should have destocked 1 unit when order status was changed as a result of the payment being received.

Furthermore, Click the Payments tab on the same order. Payment status shows 'Captured'. This is incorrect, 'Captured' is not a valid status for a Phone Call payment method.

Edit the payment, change the payment status to 'Completed' and click Save. Now the payment correctly shows a status of 'Completed' instead of 'Captured'.

This is all done in a brand new demo install Gold R5 with demo data.

Post by **mazhar** » Mon Jul 08, 2013 9:01 am

We have this fixed in work for R6.

AbleMods · Post by **AbleMods** » Mon Jul 08, 2013 9:06 am

Can we get a patch? Or a workaround?

Waiting weeks for another full release isn't an option for my clients. They're trying to go live and this is stopping them completely.

AbleMods · Post by **AbleMods** » Mon Jul 08, 2013 9:10 am

Or better, just post the full source fix(s) so I can recompile it get these guys going.

ForumsAdmin · Post by **ForumsAdmin** » Mon Jul 08, 2013 10:48 am

The fix for this happend in another bug in which we updated the way order events are triggered. There is no direct fix or workaround for this issue. For R5 we are investigating further how to tackle this.

ForumsAdmin · Post by **ForumsAdmin** » Mon Jul 08, 2013 11:23 am

We have decided to create a patch for R5.

We have not tested in R4 and lower. We can't confirm if this issue exists in these lower versions or not. But because of certain complications we will not be able to create patches for R4 and lower versions anyway.

NC Software · Post by **NC Software** » Mon Jul 08, 2013 11:46 am

How are you making your hotfixes available? This makes two I believe since the release of R5. How does someone get their "new" R5 up to date with all available hotfixes? Are they listed somewhere? I'm probably going to hold off for R6 now.

CGrouse · Post by **CGrouse** » Mon Jul 08, 2013 11:57 am

When will fix be available?

Post by **Katie** » Tue Jul 09, 2013 6:17 pm

The fix for inventory is available now. Please see this page for a download -

http://help.ablecommerce.com/index.htm# ... old_r5.htm

Thanks,
Katie

AbleCommerce Shopping Cart Software

Gold R5 inventory destocking not working with paid trigger

Gold R5 inventory destocking not working with paid trigger

Re: Gold R5 inventory destocking not working with paid trigger

Re: Gold R5 inventory destocking not working with paid trigger

Re: Gold R5 inventory destocking not working with paid trigger

Re: Gold R5 inventory destocking not working with paid trigger

Re: Gold R5 inventory destocking not working with paid trigger

Re: Gold R5 inventory destocking not working with paid trigger

Re: Gold R5 inventory destocking not working with paid trigger

Re: Gold R5 inventory destocking not working with paid trigger