AbleCommerce Shopping Cart Software

Posted: **Tue Sep 03, 2013 7:46 pm**

We are finally able to start some final testing and tweaking of our Gold site and found that customers can no longer print proper invoices. In AC7 they could view the order and there was a link to a printable version of the invoice. This appears to have been removed in Gold. Am I just missing it, or is it gone? I cannot see why this would be removed, but if it has, can anyone advise how we can recreate it in Gold?

Posted: **Wed Sep 04, 2013 8:51 am**

Hi Rick,

From the main Order summary page, you should be seeing a PRINT INVOICE button at the top of the Billing Information section.

Thanks
Katie

Posted: **Wed Sep 04, 2013 8:57 am**

I am referring to the customer account area. They do not appear to have the ability to print an invoice anymore.

Posted: **Wed Sep 04, 2013 9:04 am**

Sorry. I didn't read your post very carefully, did I? The AC broke, and my office is like 120 degrees, so my brain is on the verge of a meltdown! Anyway, if you view the invoice, there is a PRINT button next to the REORDER button. Do you see them?

Posted: **Wed Sep 04, 2013 9:50 am**

Yes, but the Print button prints the enter webpage as it is viewed online. It does not print a proper invoice. For some customers (primarily drop-ship wholesale customers, who need a paper copy of their invoice but are not receiving the package, therefore they do not receive an invoice from us), they need to be able to print a proper invoice from our website.

Posted: **Wed Sep 04, 2013 9:59 am**

Ok, I see what you mean, and I wonder if someone was trying to cut corners. Let me get this reported...

Thanks
Katie

Posted: **Wed Sep 11, 2013 7:44 pm**

Is there any word on this? I am trying to figure out how to create this myself, and have managed other than the fact that the popup window has the "Admin" layout instead of the "customer-side" layout.

Posted: **Tue Sep 17, 2013 10:23 am**

Here is the working print my order page ported from AC77. In order to install the mod first you need to extract it somewhere. Then copy PrintMyOrder.aspx and PrintMyOrder.aspx.cs files to your Website/Members folder. Copy print.css to your theme folder under Website/App_Themes folder. Edit styles.css file in this patch and copy its contents and paste them at the very bottom of your own style.css in your theme. Now edit your theme's style.skin file and locate following line

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<cb:Style runat="server" CssUrl="style.css" TargetMedia="All" DeviceConstraint="Standard"></cb:Style>

and then replace it with

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<cb:Style runat="server" CssUrl="style.css" TargetMedia="All" DeviceConstraint="Standard"></cb:Style>
<cb:Style runat="server" CssUrl="print.css" TargetMedia="Print" DeviceConstraint="Standard"></cb:Style>

and save it.

Lastly Edit your Website/Members/MyOrder.aspx page and locate following code

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<asp:HyperLink ID="PrintButton" runat="server" Text="Print" CssClass="button hyperLinkButton" NavigateUrl="javascript:window.print()" />

and update it

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<asp:HyperLink ID="PrintButton" runat="server" Text="Print" CssClass="button hyperLinkButton" NavigateUrl="~/Members/PrintMyOrder.aspx" />

then edit Website/Members/MyOrder.aspx.cs file and locate following code

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OrderSubscriptions.Order = _Order;

and update it like

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OrderSubscriptions.Order = _Order;
PrintButton.NavigateUrl += "?OrderNumber=" + _Order.OrderNumber.ToString() + "&OrderId=" + _Order.Id.ToString();

Once done hopefully now you will be able to see the ported invoice page from AC 7 and print it.

Posted: **Tue Sep 17, 2013 7:00 pm**

Thank you, Mazhar. That worked. The invoice layout is messed up, but hopefully I can compare to the layout in Admin/Orders/Print/Invoices.aspx, or the AC7 Members/PrintMyOrder.aspx and figure out how to correct it. If I manage I will post it.

Posted: **Thu Sep 19, 2013 6:17 pm**

With the release of R6 I have spent much of the day upgrading my DEV to R6, and whatever had caused the layout issues has been repaired, as the layout is normal now. HOWEVER, the payment information block is completely blank (ie. no Item Subtotal, Shipping, or Total).

Posted: **Mon Jan 26, 2015 2:26 pm**

We are now running R8 and have had two customers just today complaining that they are unable to print invoices from their account. The print button is simply not functioning, and when I try the steps above then clicking on the print button just takes you to the ../MyAccount.aspx page. Can anyone help with this?

Posted: **Tue Jan 27, 2015 3:39 am**

Can you post the generated URL when you hover the 'Print' button? There are two possibilities for this to happen:
1) if you are not passing the order id in query string like this

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PrintButton.NavigateUrl += "?OrderNumber=" + _Order.OrderNumber.ToString() + "&OrderId=" + _Order.Id.ToString();

2) Secondly it can happen if the user trying to print invoice is not the one the order belongs to i.e.

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if (_Order.User != null && _Order.User.Id != AbleContext.Current.UserId)

Posted: **Tue Jan 27, 2015 6:25 pm**

The link when you hover over the print button (for order 131208) is javascript:window.print()?OrderNumber=131208&OrderId=131164

I have tested on multiple computers with multiple browsers and nothing happens when you click the button.

Posted: **Tue Jan 27, 2015 11:42 pm**

Edit your Website/Members/MyOrder.aspx page and locate following line of code

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<asp:HyperLink ID="PrintButton" runat="server" Text="Print" CssClass="button hyperLinkButton" NavigateUrl="javascript:window.print()" />

and update it like

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<asp:HyperLink ID="PrintButton" runat="server" Text="Print" CssClass="button hyperLinkButton" NavigateUrl="~/Members/PrintMyOrder.aspx" />

Save the file and now it should work. Though in order to test you need to try to print some of your own order. If you try to view some customers order it may redirect you to MyAccount page.

Posted: **Wed Jan 28, 2015 5:53 am**

Thank you, Mazhar. This worked.

The only problem with the invoice that prints is that there is no subtotal or total shown. Each line item is shown, as well as the shipping charge, but no total. How do we get the total to display?

Posted: **Wed Jan 28, 2015 9:14 am**

Don't you see a separate section in the upper-right part of the page that is lableled "Order Total"? If not, maybe you can provide a screenshot of what you are seeing.

Posted: **Wed Jan 28, 2015 9:44 am**

Hi Katie. Nope, no total in the upper right

Posted: **Wed Jan 28, 2015 10:26 am**

Either this is a totally custom page, or the site is using version 7? I thought you had upgraded to Gold...

Posted: **Wed Jan 28, 2015 11:05 am**

We did upgrade to Gold (R8), but must have put our previous MyOrder.aspx and .cs pages in. I have changed that to the files found in the full version of R8 and the print button does work. The only drawback is that it prints the box to submit a new note to the order and the Reorder, Print, and Submit buttons (ie. the entire contents of the body). That is a minor concern, though. At least now people can print their orders.

Thank you again!

Posted: **Wed Feb 04, 2015 11:16 am**

Rick, if I understand your situation properly, this is the method we use to make things not print.
At the top of your style.css (or other controlling CSS file) add this:

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@media print {
    .noprint {
        display: none;
    }
}

@media screen {
normal css contents
} // end of screen section

the @media print applies to pages printed and @media screen applies to on-screen display. If you then take the elements or sections that you do not want to print out, but that you do want on your screen, and add

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class="noprint"

then if all is right it will show on screen but not when printed.

Hope it helps!
Jim

Posted: **Wed Feb 04, 2015 11:55 am**

Thank you, Jim. I will try implementing this as soon as I get the chance.

AbleCommerce Shopping Cart Software

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