Destocking Trigger not working

[chuckdvc]

Just upgraded. De-stocking is not working when an order is set to trigger. It only works when an order is marked shipped. Are there problems with some of the old settings options not working with Gold?

Also when we imported emails it now sends emails out but the number values in the emails just says "usl" which I assume is the html code in the email template. Why does it not work in Gold?

We are also having issues with checkout page hanging up. Getting shipping options, then having to edit order or change payment method from the default credit card to Gift cert, purchase order or defer payment takes about 30 seconds to change over. Seems every click on the checkout page takes 20-30 seconds. Awkward when taking a phone order. Not sure how its effecting the front side customers checking out yet.

[ForumsAdmin]

Which version of Gold are you at?

[chuckdvc]

AbleCommerce GoldR6 (build 6169)

[chuckdvc]

Thanks to Katie for sending me the link to the patch that fixes this bug. Would have saved me lots of time trying different settings if somebody here would have done that first thing. I know, I should have dug around and found it myself. So I assume if I don't get a response with a known fix its probably because its there and I need to dig for it?

[chuckdvc]

Yes, we have a hot patch for the destock on payment authorized/order placed here:
http://help.ablecommerce.com/index.htm# ... s_gold.htm

[Katie]

Thank you Chuck. I had forgotten to post the link to the patch here. I appreciate your follow up to help other customers that might be having this same issue.

Katie

[jmestep]

For your emails- are you sure they don't say "ulc" ? If so, Able changed the method that formats the currency. Here are the methods for Gold:

Code: Select all

$helper.LSCurrencyFormat($orderItem.Price,"ulc")
$helper.LSCurrencyFormat($orderItem.ExtendedPrice,"ulc")
$helper.LSCurrencyFormat($order.Items.TotalPriceById(0),"ulc")   (subtotal)
$helper.LSCurrencyFormat($order.Items.TotalPriceById(3),"ulc")
$helper.LSCurrencyFormat($order.Items.TotalPriceById(1, 2),"ulc")
$helper.LSCurrencyFormat($order.Items.TotalPriceById(4),"ulc")
$helper.LSCurrencyFormat($order.Items.TotalPriceById(5),"ulc")
$helper.LSCurrencyFormat($order.Items.TotalPriceById(),"ulc")   (total)

[Katie]

Thanks Judy. I ended up revising the upgrade instructions to make sure that customers didn't try to use the email templates from version 7. Besides the ULC issue, I believe we have fixed a few other issues as well.

[chuckdvc]

Katie, I did go and fix the coding on the templates. Now that the upgrade instructions say not to use previous templates are there new ones that we need to use?

[Katie]

The email templates for Gold are in the \app_data\EmailTemplates\Default\ folder. You can use WinMerge, or some other file comparison utility to find any differences, now that you've already upgraded.